All One Credit Union

Marketing

• Responsible for leading the execution of the Credit Union's marketing strategy to drive membership growth, brand awareness, and community engagement
• Oversees day-to-day operations of the Marketing Department, establishing priorities and assigning work
• Manages project prioritization, workflow management, and resource allocation
• Plans, executes, and tracks performance of marketing campaigns aligned with strategic goals
• Leads marketing projects, ensuring timelines and deliverables are effectively managed
• Develops and deploys content supporting campaign objectives, brand standards
• Ensures strong internal communication of all campaigns
• Monitors and analyzes campaign performance to optimize engagement and ROI
• Creates an engaging work environment by coaching and developing direct reports
• Manages relationships with external marketing agencies and vendors
• Directs content planning and production across all channels
• Maintains marketing databases and reporting tools
• Executes public relations and community engagement initiatives
• Coordinates relationships with local media contacts and event partners
• Ensures compliance of marketing materials with applicable regulations
• Acts as brand steward by reviewing communications for consistency

Marketing Manager

General

• Provide exceptional member experience through various communication channels
• Execute behaviors aligned with All One’s values and member service standards
• Perform MSC operational duties like loan log review and ordering office supplies
• Respond to inquiries from members and perform necessary transactions
• Coordinate and schedule member appointments for seamless experience
• Act as the first escalation point for team members
• Coach and mentor MSC staff to achieve goals
• Support members with digital banking products and services
• Input consumer loan application requests over the telephone or online
• Digitally close and fund consumer loan documentation
• Recommend appropriate solutions to meet member needs
• Maintain strong knowledge of all credit union products and services
• Provide daily member support of electronic banking products/services
• Communicate procedure updates to the team as needed
• Administer supervisor overrides for restricted transactions appropriately
• Continuously increase knowledge and skills through training

Senior Member Service Center Representative

Bilingual

• Provide an exceptional member experience to existing members and potential members through various communication channels
• Perform all MSC operational duties including loan log reviews and ordering office supplies
• Respond to inquiries from members and resolve issues
• Coordinate and schedule member appointments
• Act as the first escalation point for all Member Service Center Representatives
• Coach and mentor MSC staff to achieve goals
• Support members with digital branch products
• Guide members through online loan application process
• Recommend appropriate solutions to meet member needs
• Maintain knowledge of all credit union products and services
• Responsible for daily member support of electronic banking products/services
• Provide troubleshooting support for technical issues

Marketing Manager

Senior Member Service Center Representative

Senior Member Service Center Representative, Bilingual – English/Spanish