All One Credit Union

General

• Provide exceptional member experience through various communication channels
• Execute behaviors aligned with All One’s values and member service standards
• Perform MSC operational duties like loan log review and ordering office supplies
• Respond to inquiries from members and perform necessary transactions
• Coordinate and schedule member appointments for seamless experience
• Act as the first escalation point for team members
• Coach and mentor MSC staff to achieve goals
• Support members with digital banking products and services
• Input consumer loan application requests over the telephone or online
• Digitally close and fund consumer loan documentation
• Recommend appropriate solutions to meet member needs
• Maintain strong knowledge of all credit union products and services
• Provide daily member support of electronic banking products/services
• Communicate procedure updates to the team as needed
• Administer supervisor overrides for restricted transactions appropriately
• Continuously increase knowledge and skills through training

Senior Member Service Center Representative

Bilingual

• Provide an exceptional member experience to existing members and potential members through various communication channels
• Perform all MSC operational duties including loan log reviews and ordering office supplies
• Respond to inquiries from members and resolve issues
• Coordinate and schedule member appointments
• Act as the first escalation point for all Member Service Center Representatives
• Coach and mentor MSC staff to achieve goals
• Support members with digital branch products
• Guide members through online loan application process
• Recommend appropriate solutions to meet member needs
• Maintain knowledge of all credit union products and services
• Responsible for daily member support of electronic banking products/services
• Provide troubleshooting support for technical issues

Senior Member Service Center Representative

Senior Member Service Center Representative, Bilingual – English/Spanish