Senior Member Service Center Representative

All One Credit Union

Senior Member Service Center Representative providing exceptional member experience through multiple communication channels. Leading team coaching and operational duties at All One Credit Union.

Posted 6/24/2026full-timeLeominster • Massachusetts • 🇺🇸 United StatesSenior💰 $22 - $32 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional member experience through various communication channels
Execute behaviors aligned with All One’s values and member service standards
Perform MSC operational duties like loan log review and ordering office supplies
Respond to inquiries from members and perform necessary transactions
Coordinate and schedule member appointments for seamless experience
Act as the first escalation point for team members
Coach and mentor MSC staff to achieve goals
Support members with digital banking products and services
Input consumer loan application requests over the telephone or online
Digitally close and fund consumer loan documentation
Recommend appropriate solutions to meet member needs
Maintain strong knowledge of all credit union products and services
Provide daily member support of electronic banking products/services
Communicate procedure updates to the team as needed
Administer supervisor overrides for restricted transactions appropriately
Continuously increase knowledge and skills through training

Requirements

What you’ll need

High School diploma or equivalent
One to three years’ prior banking experience
Strong knowledge of Credit Union products and services
Ability to communicate effectively and build rapport
Excellent member service, active listening, and attention to detail skills
Strong time management, organizational, problem solving, and adaptability skills
Must be comfortable with technology
Working knowledge of Microsoft Outlook, Word and Excel
Must have the ability to work a rotating schedule of Monday through Saturday
Must be registered with the Nationwide Mortgage Licensing System

Benefits

Comp & perks

Comprehensive and affordable benefits package
401K plan offering 100% of the first 5% 401K Match contribution
3% 401K Safe Harbor contribution
Work-life balance programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

banking experienceconsumer loan application processingdigital banking productsloan documentationtransaction processing

Soft Skills

member serviceactive listeningattention to detailtime managementorganizational skillsproblem solvingadaptabilitycommunicationrapport building

Certifications

High School diplomaNationwide Mortgage Licensing System registration