Senior Member Service Center Representative, Bilingual – English/Spanish

All One Credit Union

Senior Member Service Center Representative providing exceptional service at All One Credit Union. Enhancing member experience through various communication channels and guiding loan applications.

Posted 6/24/2026full-timeLeominster • Massachusetts • 🇺🇸 United StatesSenior💰 $22 - $32 per hourWebsite

About the role

Key responsibilities & impact

Provide an exceptional member experience to existing members and potential members through various communication channels
Perform all MSC operational duties including loan log reviews and ordering office supplies
Respond to inquiries from members and resolve issues
Coordinate and schedule member appointments
Act as the first escalation point for all Member Service Center Representatives
Coach and mentor MSC staff to achieve goals
Support members with digital branch products
Guide members through online loan application process
Recommend appropriate solutions to meet member needs
Maintain knowledge of all credit union products and services
Responsible for daily member support of electronic banking products/services
Provide troubleshooting support for technical issues

Requirements

What you’ll need

High School diploma or equivalent
One to three years’ prior banking experience
Strong knowledge of Credit Union products and services
Ability to communicate effectively and build rapport, both orally and in writing
Excellent member service, active listening, and attention to detail skills
Strong time management, organizational, problem solving, and adaptability skills
Comfortable with technology and working knowledge of Microsoft Outlook, Word and Excel
Ability to work a rotating schedule of Monday through Saturday
Must be registered with the Nationwide Mortgage Licensing System
Bilingual (English/Spanish) preferred

Benefits

Comp & perks

401K plan offering 100% of the first 5% contribution
3% 401K Safe Harbor contribution
Comprehensive and affordable benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

banking experienceknowledge of credit union productstroubleshooting supportdigital branch productsonline loan application process

Soft Skills

member serviceactive listeningattention to detailtime managementorganizational skillsproblem solvingadaptabilitycommunication skillsrapport building

Certifications

High School diploma or equivalentregistered with the Nationwide Mortgage Licensing System