Client Services Manager
PayNearMe
Implementation Manager
Alkymi
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $97,818 - $146,727 per year
Job Level
Mid-LevelSenior
Tech Stack
SOAP
About the role
- Become a leading expert in all MANTL products and be the face of MANTL and a trusted advisor to our clients as they onboard
- Provide technical and operational guidance to clients to help them effectively leverage our platform and drive maximum impact while keeping the project on track and driving MANTL time to value
- Work closely with the Product, Engineering, and Account Management teams to build out processes that streamline the client onboarding experience and ensure a smooth transition after launching on MANTL
- Manage client-facing communication across mature organizations and interface with executives, project leads, and operational teams while acting as a customer advocate across internal product, engineering, and design teams
- Create detailed implementation plans, manage timelines, and coordinate resources
- Identify potential risks and develop mitigation strategies
- Diagnose and resolve issues that arise during implementation and adjust plans as needed
- Regularly evaluate implementation processes to identify bottlenecks, redundancies, or areas for enhancement
- Gather feedback from clients, team members, and stakeholders to understand pain points and areas needing improvement
Requirements
- 4+ years in a client-facing delivery role
- Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications (e.g. json, xml, etc) and web services API's (e.g. SOAP, REST, etc.)
- Experience implementing enterprise software solutions
- Experience interfacing with technical teams
- Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable and digestible by different audiences
- JIRA proficiency or similar project management software (preferred)
- Prior experience at a FinTech company or other industry subject to regulations (preferred)
- Prior experience as a technical project manager or similar role (preferred)
- Enterprise SaaS Experience (preferred)
- Work Authorization: Candidates must be eligible to work in the US for full-time employment.
Benefits
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
- remote-first environment, unlimited paid time off, 401(k) with employer match, and more
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
web applicationsjsonxmlweb services APISOAPRESTenterprise software solutionstechnical project managemententerprise SaaS
Soft skills
client-facing communicationverbal communicationwritten communicationproblem-solvingrisk managementstakeholder engagementprocess improvementcustomer advocacy
