Implementation Specialist

• Become a leading expert in all MANTL products and be the face of MANTL and a trusted advisor to our clients as they onboard
• Provide technical and operational guidance to clients to help them effectively leverage our platform and drive maximum impact while keeping the project on track and driving MANTL time to value
• Work closely with the Product, Engineering, and Account Management teams to build out processes that streamline the client onboarding experience and ensure a smooth transition after launching on MANTL
• Manage client-facing communication across mature organizations and interface with executives, project leads, and operational teams while acting as a customer advocate across internal product, engineering, and design teams
• Create detailed implementation plans, manage timelines, and coordinate resources
• Identify potential risks and develop mitigation strategies
• Diagnose and resolve issues that arise during implementation and adjust plans as needed
• Regularly evaluate implementation processes to identify bottlenecks, redundancies, or areas for enhancement
• Gather feedback from clients, team members, and stakeholders to understand pain points and areas needing improvement

Implementation Manager

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Implementation Specialist

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