AlGooru | القورو

Accounting Manager

• **The Role Highlights 💡**
• **Main Responsibilities:**
• - Streamline and enhance the tracking of customer payments and the creation of invoices to ensure efficiency and accuracy.
• - Accurately manage and document all financial transactions, including petty cash and bank-related expenses.
• - Perform in-depth financial and variance analyses to facilitate informed and strategic business decisions.
• **A Day In Your Life:**
• - Ensure vendor invoices are properly collected, organized into assigned folders, and accurately uploaded into Zoho.
• - Oversee and evaluate budgets, financial statements, forecasts, and other essential financial records.
• - Design and implement effective internal processes and controls to optimize financial operations.
• - Generate detailed reports highlighting financial KPIs, cost trends, and revenue performance.
• - Handle daily accounting and bookkeeping tasks with precision and adherence to deadlines.
• - Process refunds to clients efficiently while ensuring accuracy and compliance with policies.
• - Promptly identify and resolve discrepancies in financial accounts.
• - Research market trends and industry developments to provide actionable insights.
• - Collaborate closely with team members to achieve overarching departmental objectives.

Accounting Intern

Customer Support

• Build the Customer Support department from (almost) scratch.
• Contribute significantly to the company’s goal of delivering exceptional user experiences and top-tier support across various channels.
• Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals
• Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
• Hire and onboard new Customer Support agents
• Lead, support, and coach Support agents to maintain service quality and consistency
• Utilize and optimize tools and systems to improve team productivity and service quality
• Gather and communicate feedback from the Tutor Community to support strategic improvements
• Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
• Track and analyze support metrics to monitor performance, identify trends, and improve service quality
• Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
• Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
• Implement short-term solutions and contribute to long-term operational improvements
• Collaborate with internal teams to align Customer Support activities with company goals and initiatives
• Serve as the main escalation point for complex customer and tutor issues
• Oversee handling of customer and tutor inquiries across phone and messaging platforms
• Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
• Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
• Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
• Collaborate with Product teams by translating customer feedback into actionable insights
• Ensure brand values and tone are consistently reflected across all customer interaction channels

Customer Support Lead

Sales

• Exceeding sales targets through strategic closing techniques
• Proactively engage with existing clients to understand their needs and concerns, develop and maintain strong relationships with clients to encourage renewal, upselling or cross-selling opportunities
• Ensure prompt and efficient collection of client installments and outstanding payments
• Analyzing sales funnel dynamics to identify opportunities for optimization and improvement
• Manage the full sales process management from end-to-end by being the first point of contact for the customer, all the way to closing the sale:
• Reach and call parents and students in need of tutoring and explain how AlGooru and our service works
• Detect and understand the needs of our future students, pair them with the ideal tutor, and organize trial sessions
• Explore with customers to find their ideal (individualized) tutoring package in order to unfold their full potential
• Drive client retention through proactive relationship-building and strategic account management initiatives
• Own and achieve your monthly sales targets
• Conduct regular follow-ups with new and existing customers
• Conduct necessary follow-ups on outstanding payments
• Decrease the average response rate to a user to make our responsiveness as fast as possible
• Collect, enter, and report data in a timely and efficient manner

Accounting Intern

Customer Support Lead

Sales Intern