AlGooru | القورو

People Operations

• Support the People team in managing the entire talent acquisition process, including screening candidate profiles and scheduling interviews.
• Assist in driving employee engagement, satisfaction, and alignment with the company’s culture and values through events and recognition programs.
• Contribute to fostering a strong and vibrant company culture, ensuring it thrives as the company grows.
• Post job openings across various job boards and career platforms.
• Screen resumes and applications to identify high-potential candidates.
• Coordinate and schedule interviews with candidates and interview panels.
• Conduct intro calls with candidates to assess their fit and interest.
• Manage relationships with third-party recruitment agencies and platforms.
• Assist in the onboarding process by ensuring new hires have all the necessary tools and resources to succeed.
• Provide administrative support in maintaining People records and databases.
• Handle inquiries from talents, directing them to the appropriate People team members.
• Assist in preparing surveys to measure talent satisfaction and engagement.
• Analyze survey results and help the management team create action plans to improve workplace culture and talent engagement.
• Evaluate the company's culture to identify areas for improvement and recommend changes for boosting talent satisfaction.
• Ensure travel arrangements for talents, including booking flights, hotels, and any other necessary reservations.
• Assist in planning and executing fun all-company activities, such as quarterly celebrations, team-building events, and cultural exchanges.
• Support the coordination of company retreats and help ensure smooth execution of these events.
• Contribute to initiatives that ensure the company's culture thrives and scales as the organization grows.
• Assist in organizing recognition programs that celebrate talent achievements and contributions.

People Intern

Marketing

• Strategizing and executing digital campaigns to recruit and activate customers across all stages of the sales funnel (new user acquisition, current user activation, optimizing drop-offs), and achieving overall sales targets.
• Optimizing campaigns for maximum return on investment (ROI) by analyzing data and implementing data-driven strategies.
• Leading the development and execution of a comprehensive measurement framework to track campaign performance and measure success against KPIs.
• Develop data-driven performance marketing strategies aligned with overall business goals.
• Plan, execute, and manage paid advertising campaigns across various digital channels (Search Engine Marketing (SEM), Display Advertising, Social Media Advertising, etc.).
• Conduct A/B testing to optimize campaign elements for improved performance (targeting, messaging, creatives).
• Collaborate with the creative team to ensure consistent brand messaging across campaigns.
• Implement and maintain a robust measurement framework to track campaign performance.
• Analyze campaign data to identify trends, opportunities for improvement, and areas for optimization.
• Regularly generate reports to communicate campaign performance to stakeholders, including key performance indicators (KPIs) and return on ad spend (ROAS).
• Translate data insights into actionable recommendations to improve campaign performance.
• Continuously monitor campaign performance and make adjustments as needed to optimize results.
• Identify and troubleshoot campaign issues to ensure smooth campaign delivery.
• Stay up-to-date on industry trends and best practices in performance marketing.

Senior Media Buyer

Customer Success Manager

• **The Role Highlights 💡**
• **Main Responsibilities:**
• - Lead the development and execution of CRM strategies to increase customer retention, engagement, and lifetime value.
• - Design and optimize personalized customer lifecycle journeys across multiple touchpoints.
• - Utilize data-driven insights to enhance customer communication and automate marketing processes.
• **A Day In Your Life:**
• - Develop and execute CRM strategies to support customer acquisition, engagement, and retention initiatives across various channels (WhatsApp, SMS, push notifications, etc.).
• - Design and optimize customer journeys across different stages, ensuring personalized experiences based on user behavior and segmentation.
• - Work closely with the marketing and data teams to develop meaningful customer segments for targeted messaging.
• - Implement marketing automation workflows to deliver timely, relevant, and personalized communications to users.
• - Regularly monitor and report on CRM and lifecycle campaign performance, identifying areas for improvement to enhance engagement and retention.
• - Work closely with marketing, sales, and product teams to align CRM efforts with broader business objectives and ensure consistent messaging across touchpoints.
• - Utilize our CRM tool (HubSpot) to manage customer data, track interactions, and support lifecycle marketing campaigns​.

CRM & Lifecycle Specialist

Account Manager

• **The Role Highlights 💡**
• **Main Responsibilities:**
• - Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions.
• - Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities.
• - Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience.
• **A Day In Your Life:**
• **Sales & Revenue Growth**
• - Drive and exceed monthly sales targets
• - Engage with inbound leads (parents & students) and convert them into paying customers
• - Identify customer needs and recommend the best tutoring solutions/packages
• - Upsell and cross-sell services to maximize customer value
• - Follow up consistently to close deals and reduce drop-offs
• **Account Management & Retention**
• - Build and maintain strong relationships with parents and students
• - Drive retention, renewals, and long-term engagement
• - Act as the main point of contact for assigned accounts
• **Customer Support & Operations**
• - Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email)
• - Resolve issues related to:
• - Payments & billing
• - Refunds
• - Technical issues
• - Service experience
• - Escalate complex cases when needed and ensure fast resolution
• **Process & Performance**
• - Track and manage customer interactions, tickets, and sales data
• - Optimize response time and improve customer experience metrics
• - Identify gaps in the funnel and suggest actionable improvements
• - Support continuous improvement of internal tools (CRM, ticketing systems)

People Intern

Senior Media Buyer

CRM & Lifecycle Specialist

Sales Account Manager