AlGooru | القورو

Sales Account Manager

AlGooru | القورو

full-time

Posted on:

Location Type: Remote

Location: Saudi Arabia

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About the role

  • **The Role Highlights 💡**
  • **Main Responsibilities:**
  • - Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions.
  • - Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities.
  • - Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience.
  • **A Day In Your Life:**
  • **Sales & Revenue Growth**
  • - Drive and exceed monthly sales targets
  • - Engage with inbound leads (parents & students) and convert them into paying customers
  • - Identify customer needs and recommend the best tutoring solutions/packages
  • - Upsell and cross-sell services to maximize customer value
  • - Follow up consistently to close deals and reduce drop-offs
  • **Account Management & Retention**
  • - Build and maintain strong relationships with parents and students
  • - Drive retention, renewals, and long-term engagement
  • - Act as the main point of contact for assigned accounts
  • **Customer Support & Operations**
  • - Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email)
  • - Resolve issues related to:
  • - Payments & billing
  • - Refunds
  • - Technical issues
  • - Service experience
  • - Escalate complex cases when needed and ensure fast resolution
  • **Process & Performance**
  • - Track and manage customer interactions, tickets, and sales data
  • - Optimize response time and improve customer experience metrics
  • - Identify gaps in the funnel and suggest actionable improvements
  • - Support continuous improvement of internal tools (CRM, ticketing systems)

Requirements

  • **You’re the Sales Account Manager we’re looking for if you have:**
  • - 2–4 years of experience in B2C Sales, Account Management, or Customer Success
  • - 1–2 years of experience using CRM systems (preferably HubSpot)
  • - Strong sales and closing skills with the ability to identify customer needs and convert them into solutions
  • - Proven ability to manage client relationships and drive retention or upselling
  • - Customer-first mindset with strong problem-solving and ownership
  • - Familiarity with Saudi consumer behavior and expectations is a must
  • - Excellent communication skills in Arabic and English
  • **Nice to have:**
  • - Experience in EdTech, SaaS, or service-based businesses
Benefits
  • **What We Offer You❗**
  • At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:
  • - Work from Anywhere
  • - No clocking in/out
  • - Learn and expense on us!
  • - AlGooru Library
  • - Vibrant Startup Culture
  • - Fast Promotions (like really fast)
  • - Coaching & Entrepreneurial Bytes
  • **How to gain extra Gooru points❓**
  • - Demonstrate your entrepreneurial, hustling, and energetic spirit
  • - Prove your ability to take full ownership of your role without the need to be micromanaged
  • - Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.
  • - Be extra organized… like extra…
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2C SalesAccount ManagementCustomer SuccessSales ClosingCRM systemsUpsellingCross-sellingCustomer Interaction TrackingSales Data ManagementProblem-solving
Soft Skills
Customer-first mindsetStrong communication skillsRelationship managementOwnershipEngagementRetentionNegotiationConflict resolutionAdaptabilityTeam collaboration