Alberta Blue Cross

Administration

• Manages the granting of Alberta Blue Cross Agreements to pharmacy providers
• Tracks progress of applications and resolves issues in a timely and professional manner
• Handles incoming phone inquiries and manages applications
• Prepares and distributes Agreements and related documentation
• Provides quality customer service to internal and external stakeholders
• Maintains information related to pharmacy providers and prescribers within systems
• Reviews notifications and requests from stakeholders
• Makes suggestions to improve workflows and processes
• Works closely with Team Manager and other Pharmacy Agreement Coordinators

Pharmacy Agreement Coordinator – Provider Services, Claims Administration

Data Scientist

• Participate in problem solving initiatives, collaborating within a cross functional team of specialists, to design innovative solutions for clients and business leaders
• Participate in the wrangling of data, especially regarding the more practical aspects like quality assurance, cleaning, aggregation and integration
• Apply data science expertise including descriptive, predictive, machine learning, deep learning, and AI techniques to generate new insights and solve business problems
• Demonstrate creative problem solving and ability to translate data patterns into business insights, cause/effect relationships and variables to amplify predictive power of underlying models
• Provide business recommendations by distilling complex data science findings into clear, actionable insights, and effectively presenting them through visual displays to stakeholders at all levels, assisting with data-driven decision-making

Data Scientist I – Information Technology

Marketing

• Assist in developing and executing marketing strategies and plans.
• Align marketing efforts with business objectives and market needs.
• Collaborate with team members and business stakeholders to execute on the development and finalization of marketing initiatives.
• Acquire market research and analysis to identify trends, consumer preferences, and competitive landscape.
• Gather and input defined metrics for marketing activities in applicable areas on defined schedule.
• Keep marketing projects on track, allocate resources efficiently.
• Working with the content team, ensure messaging is reflective of the buyer’s journey stage and target audience.
• Assist in managing the marketing budget including spend and invoice processing.

Marketing Coordinator – Marketing & Brand

• Present business recommendations and findings to stakeholders
• Train, coach and develop the team to meet goals
• Monitor work produced and provide feedback
• Provide guidance on model development methodologies
• Ensure adherence to established Model SDLC processes
• Apply data science expertise to generate insights and solve business problems
• Develop and oversee best practices for ML and DS projects
• Support migration from on-premise to cloud-based technologies
• Identify, develop, and implement ML and AI projects

Team Manager, Data Science – Information Technology

Sales

• Lead, coach, and mentor a team of Client Care Specialists
• Set clear performance targets and monitor results
• Foster a culture of accountability and continuous improvement
• Design and deliver training for team skills enhancement
• Champion a client-first mindset and ensure personalized service
• Collaborate with internal teams to align service delivery

Team Manager, Group & Advisor Specialist – Group Sales

Client Services Representative

• Foster and maintain strong, professional relationships with advisors and plan administrators.
• Build trust and credibility by ensuring timely and accurate resolution of inquiries to minimize complaints and reduce plan cancellations.
• Deliver responsive and high-quality service to assigned accounts via phone, email, in-person meetings, and virtual platforms.
• Respond promptly and accurately to inquiries from plan administrators, advisors, and members.
• Manage requests for plan revisions, terminations, and cancellations in collaboration with Account Executives (AEs) and Client Success Managers (CSMs).
• Lead and document the end-to-end enrollment process, acting as the primary liaison between clients, advisors, and internal stakeholders.
• Ensure all activities comply with company policies, regulatory requirements, and service standards.
• Maintain accurate records and documentation for audits and internal reviews.

Client Care Specialist I – Group Sales

• Spearhead Requests for Proposals (RFPs)
• Manage requests for plan revisions and cancellations
• Collaborate with the Large Account Executive, Renewal Specialists, and underwriting team
• Lead and document the end-to-end enrollment process
• Drive annual account reviews with large account clients
• Conduct demos and presentations for advisors and group clients
• Coordinate with internal teams for timely client inquiry responses
• Ensure all activities comply with company policies and service standards

Client Care Specialist III – Group Sales

Customer Support

• Handle incoming telephone inquiries and correspondence.
• Contact customers for outstanding payments.
• Process new application enrolments and payments.
• Achieve key performance indicators and metrics.
• Research and analyze problems independently.
• Cultivate member relationships.
• Deliver excellent customer experience.

Member Support Representative – Individual Products

• Process manual pharmacy claims, including high-cost drug claims
• Perform quality assurance checks on claim adjudication results
• Assist and educate pharmacy providers with claims submissions and reversals
• Perform system testing
• Research and analyze information to resolve complex inquiries
• Track and complete reporting on work initiatives
• Monitor individual production to ensure acceptable quantity of output and timelines are met
• Make suggestions to improve workflows, increase efficiency

Pharmacy Analyst – Provider Services, Claims Administration

Financial Planning and Analysis

• Establish consultative relationships with divisional leaders in developing driver-based budgets, forecasts and assessing variances as their financial business partner
• Compile and present financial information and analysis through visualization and dashboards division management
• Work closely and collaboratively with cross-functional teams to enhance evidence-based decisions
• Prepare draft presentation materials and speaking notes for the Director’s presentations to the Executive Committee and Board of Directors
• Engage with areas to understand their business, interpret financial results, costing output, drivers and assumptions, and deliver reporting on a regular basis
• Support periodic external reporting and audit compliance through preparation of reports and analysis
• Provide responsive support for ad hoc requests from Division Management

Financial Analyst – Financial Planning and Analysis

• Developing Learning and Development programs for Sales and Sales Leader professionals aligned to the Sales Leadership Operating Framework – content, process, programs: Sales Planning (Territory, Account, Opportunity)
• Sales Forecasting and Funnel Management
• Sales Leadership performance development coaching
• Tracking and evaluating the progress of deliverables, identifying areas for improvement, and implementing corrective actions
• Facilitate and drive extended team proactive engagement in sales planning and execution (development and delivery) to focus all of Alberta Blue Cross’s capability on competitively differentiated customer and market value
• Collaborate and pro-actively jointly plan with the extended team to execute on sales and customer targets
• Develop strong, deep and wide internal client and partner relationship development excellence, and sustainment: Built on personal and professional integrity
• Co-ordinating and leading extended team partnerships (internal and external) to develop XBU Customer focused skill development focused on strategic customers and markets critical to Alberta Blue Cross’s success
• Work with TPO Division Business Leads to execute sales planning engagement and skill development to achieve client and market objectives and expectations – e.g. Finance, Legal, Operations and MCX
• Work with TPO Division Business Leads to execute leadership skill development to coach and develop employee skills and competencies to implement sales best practice as defined by the Sales Leadership Operating Framework
• Create buy-in for new initiatives and existing programs
• Works closely with internal customers/partners to implement best practices in coaching, leadership development and performance development
• Continuously works to develop professional education, skills and experience in sales best practice – future focused
• Consistently meet internal customer commitments and follow up requirements
• Act in the best interests of our company, customers and community – ethics code, policies, procedures, accountability, legislation
• Understand Alberta Blue Cross strategic direction and how the portfolio has a direct support into our ability to achieve our Blue for Life vision
• Build and maintain strong relationships with team members and stakeholders at all levels across the organization

Sales Learning & Development Specialist

Account Manager

• Build strong, trust-based relationships with government clients and stakeholders
• Serve as a subject matter expert on government supplementary health benefit programs
• Engage with clients to understand their goals and evaluate service capabilities
• Lead and support strategic initiatives including new business development
• Respond to client inquiries while focusing on exceptional customer experience
• Plan and facilitate meetings and working groups for projects and initiatives
• Contribute to the development and execution of business account plans
• Prepare and deliver impactful presentations and proposals

Government Business Account Manager – Government Services

Consultant

• Lead Advisory Delivery by owning client engagements and shaping strategy
• Lead and facilitate diagnostic assessments that uncover organizational health
• Serve as a senior-level partner to client leaders, helping them embed wellbeing into culture and strategy
• Lay the groundwork to grow and lead a team of advisors
• Turn market intelligence research, data, and client feedback into actionable recommendations
• Represent the organization and services at client forums, industry events, and in publications
• Partner across internal teams to refine and evolve advisory services
• Develop and facilitate workshops, stakeholder interviews, and executive briefings

Manager, Senior Consultant Advisory Services – Wellness Advisory

Account Executive

• Responsible for business development, including prospecting, selling, and retaining corporate business
• Develop and manage relationships with strategic advisors
• Provide training, sales tools, and resources to effectively promote and sell
• Conduct market research, attend industry events, and proactively seek partnership opportunities
• Follow up on corporate account quotes and proposals
• Present renewals to assigned book of business
• Lead sales, administrative, and educational presentations
• Work with all group business units on issues relating to administration of corporate accounts

Account Executive – Group Sales

• Identify, create, and implement effective sales strategies to drive new business acquisition, retain business and achieve revenue targets.
• Analyze market trends, competitor activities, and customer needs to identify new opportunities for growth through emerging technologies, keeping Alberta Blue Cross® at the forefront of innovation.
• Lead, motivate, inspire, coach and mentor a high performing sales team, cultivating a culture of collaboration, creativity, and results.
• Set clear performance expectations and provide ongoing feedback to ensure the team's success.
• Foster a collaborative and results-driven sales culture achieving individual and team targets.
• Continuously provide feedback and coaching, enhancing the sales team’s skills, and capabilities through training, workshops, and mentoring.
• Build and maintain strong relationships with key clients and partners, understanding their needs and ensuring exceptional customer experience.
• Identify and cultivate new business opportunities through effective networking and relationship-building.
• Track, and manage key performance indicators, sales forecasts, pipeline status, activity management, budgets, and reports against targets.
• Provide regular updates to the senior management team on sales progress, challenges, and opportunities.
• Coordinate cross-functional planning with Marketing, Product Development, Finance, and other departments to align sales strategies with overall business goals.
• Collaborate with internal stakeholders to ensure seamless customer experiences.

Team Manager – Group Sales

Inside Sales

• Driving Increased Market Share through consistently achieving/exceeding Sales Results.
• Consistently achieve key performance indicators and metrics.
• Fostering Client Relationships and an exceptional Customer Experience via strong interpersonal skills.
• Develop rapport and trust with existing and prospective customers via a high volume of inbound/outbound calls and follow up.
• Develop customer insight to align the appropriate solution to best serve the needs of the customer.
• Develop a strong corporate and personal brand through demonstrating integrity, following up, and delivering on customer commitments.
• Execute all required administrative requirements to create and process contracts.
• Work closely with internal stakeholders to deliver the ultimate experience for our customers; collaborate with leadership and peers to execute on sales and customer expectation.
• Engage with leadership in weekly coaching sessions to further develop skills and competencies.
• Secure applicable industry licensing (A&S and Life) as part of onboarding.
• Proactively create and execute a personal development plan through discussions with leaders.
• Consistently meet customer commitments and follow up requirements; act in the best interests of the organization, customers, and community.
• Work from home Monday to Friday, 8:30 – 5:00 pm.