Solutions Engineer

• As a Scientific Solutions Architect, you’ll bridge the gap between scientific R&D workflows and enterprise digital strategy.
• You’ll partner with R&D and IT leaders across the chemicals and materials space to understand their goals, R&D workflows, data, and system architectures to guide successful adoption and implementation of Albert’s platform.
• This role emphasizes solution design, value articulation, and technical leadership across the customer journey that results in committed SaaS contracts and Albert’s customers capturing tangible value early in their digital transformation.
• Translate customer R&D needs and pain points into actionable technical solutions aligned business goals.
• Relay and prioritize technical requirements to internal teams, driving timely delivery of scalable solutions.
• Partner with R&D and non-R&D customer teams to implement and scale successful pilots and implementations, connecting their value to business goals across project types including innovation, product development, product maintenance, and operational excellence.
• Collaborate with sales and technical teams to craft compelling business cases and quantifying outcomes tied to cost savings, process efficiency, innovation speed, and risk reduction.
• Drive platform adoption by demonstrating measurable success in both pre-sales and post-implementation contexts.
• Support enterprise sales and partnerships by delivering technical presentations, leading exploratory discussions, mapping laboratory workflows to Albert, constructing architectural and data flow diagrams, and writing ETL scripts.
• Develop presentation materials that emphasize the value of our solutions to customer business needs, and manage key partnership discussions to help shape effective, scalable engagements with public communication of successes.
• Build and nurture strong, long-lasting relationships with key stakeholders and decision-makers, acting as a trusted scientific and technical advisor.
• Represent Albert in strategic customer conversations and technical workshops.
• Drive customer satisfaction and expansion by advocating for their long-term digital success.
• Leverage industry knowledge and experience to establish credibility and trust with clients, ranging from individual contributors to executives.
• Serve as the voice of the client within Albert Invent, providing feedback and insights to help shape product offerings and service delivery.

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