Albert Invent

Manager

• We’re looking for a Manager, Support & Managed Services to lead our global support team within the Grow organization.
• This role reports to the Head of Customer Operations and is accountable for the day-to-day performance and health of a distributed team across the US, Europe, and India.
• You’ll own what matters most in support: the quality of every partner interaction, the reliability of our SLAs, and the trust our partners place in Albert every time they raise an issue.
• You’ll also be the bridge between our partners, our account teams, and engineering — triaging your team’s escalations, driving high-priority incidents to resolution, and making sure the right people have the right data to act.
• Lead and develop a global support team spanning the US, Europe, and India — setting direction, managing capacity, and building a high-performance culture across time zones.
• Triage issues raised by team members, helping them resolve blockers quickly and identifying patterns that need systemic fixes.
• Run hiring, onboarding, and ongoing coaching for the team, fostering the technical depth and partner empathy that define great support.
• Serve as the escalation point for complex, sensitive, or stalled issues — taking ownership when the team needs a senior voice.

Manager, Support – Managed Services

Solutions Engineer

• Architect enterprise-grade integrations between Albert's microservices-based platform and partner systems including ERP, PLM, LIMS, ELN, regulatory, and lab automation tools.
• Lead technical design and delivery of integration projects from requirements discovery through architecture, implementation, and go-live.
• Design and own webhook and event-driven pipelines, including delivery guarantees, retry logic, and async job processing patterns that hold up at enterprise scale.
• Build and maintain SDKs and integration frameworks that give partner developers a fast, reliable path to connecting with Albert OS.
• Own multi-tenant security at the integration layer, including encryption, tenant isolation, keyless deployment, and access control standards (OAuth2, SAML, JWT, SSO).
• Mentor a team of integration engineers, fostering best practices in secure design, code quality, and observability.
• Work directly with partner technical teams to translate scientific and operational needs into scalable, maintainable technical solutions.
• Collaborate with Product, Security, and Infrastructure to maintain compliance with Albert's enterprise standards (ISO 27001, SOC 2, GDPR).

Lead Integrations Engineer

Security Engineer

• Define and enforce a coherent cloud architecture strategy
• Own cloud cost strategy in partnership with Finance
• Own Albert’s security posture end-to-end
• Implement and evolve a Zero Trust architecture
• Lead compliance and audit readiness
• Own Azure interoperability strategy
• Manage the ML/AI infrastructure platform
• Drive infrastructure modernization
• Build and lead a global SRE organization
• Define and own the SLO framework
• Establish incident response and disaster recovery programs
• Manage vendor relationships
• Develop and deliver cybersecurity awareness programs

Head of Infrastructure – Security

General Counsel

• Draft, negotiate, and close enterprise SaaS agreements
• Advise on governing law strategy and cross-border contracting
• Serve as day-to-day privacy counsel
• Manage Albert's IP strategy
• Advise HR and management on employment matters
• Support corporate governance across multiple entities
• Own relationships with outside counsel

Counsel

• Lead the technical arm of our commercial organization
• Own the pre-sales security and compliance reviews and integration conversation
• Work with IT stakeholders for technical discovery
• Scope integrations and migrations
• Own RFP and security questionnaire responses
• Design and own the pre-to-post-sales handoff
• Build enablement content and standards
• Define structure and hiring plan for the Solution Engineering function
• Collaborate with internal teams for coordinated delivery

Senior Director of Solutions Engineering

Director

• Identify and prioritize agent opportunities across the business through structured discovery.
• Conduct interviews with ICs and managers to surface pain points, map workflows, and determine whether the right solution is an agent, a process improvement, or a systems fix.
• Own the agents team’s opportunity backlog.
• Sequence work against business impact, maintain clear priorities, and bring rigor to how work gets scoped and initiated.
• Identify business process improvement opportunities through ongoing stakeholder engagement.
• Partner with the systems team to surface data and process gaps that block agent readiness.
• Build production-grade agentic workflows, prompts, and skills.
• Apply structured problem-solving across a high-volume workload; maintain sequencing, visibility, and accountability on all active work without losing precision on individual deliverables.
• Operate with confident executive presence across the full range of stakeholders.

Director of Agents

Affiliate Manager

• Build Talent Experience: Own the full candidate journey — communications, interview process, offer experience.
• Infrastructure: Configure ATS workflows, build sourcing frameworks, and establish data and reporting.
• Tools, Automation & AI: Identify, deploy, and manage the tools that remove friction in recruiting.
• Source Outbound Recruiting: Lead deep outbound sourcing for AI engineers, software architects, and product managers.
• Compliance & Fairness: Develop and maintain structured interview frameworks and hiring guidelines.
• Partner Executive & Hiring Manager Partnership: Consult on role and process design and enable structured interview practices.
• Global TA Ecosystem: Build and coordinate the broader talent acquisition infrastructure.

Talent Partner

Product Marketing

• Own the category narrative and positioning for Albert OS
• Develop and own the executive narrative that the CEO presents at industry events
• Define and execute product launch GTM strategy end-to-end
• Lead Analyst Relations programs and build Albert’s presence with key industry analysts
• Develop first-call messaging and sales enablement materials
• Manage the PR agency relationship
• Partner closely with Product, Sales, and Forward Deployed Science teams
• Serve as the internal authority on competitive positioning and market narrative
• Represent Albert at industry events, analyst briefings, and customer-facing forums

Senior Product Marketing Manager

Marketing Operations

• Build Albert's marketing operations function from the ground up, designing the systems, processes, and infrastructure that underpin demand generation, ABM, lifecycle marketing, and executive reporting.
• Define and own the marketing technology strategy, evaluating, implementing, and rationalizing tools across the stack to improve operational efficiency and funnel performance.
• Establish attribution models, lifecycle stage definitions, and lead management frameworks that create clear visibility from first touch to closed revenue.
• Partner with the VP of Marketing and Sales leadership to align GTM operations with pipeline targets, forecasting cycles, and company-level growth goals.
• Own and administer the marketing tech stack, ensuring data integrity and seamless integration across systems.
• Operationalize demand generation, ABM, event, and lifecycle campaigns by building and QA-ing emails, landing pages, forms, workflows, segmentation logic, and lead routing.
• Build and maintain marketing and pipeline reporting dashboards for funnel performance, attribution, conversion rates, and pipeline contribution — delivering regular executive-level reporting.
• Partner with Revenue Operations and Sales leadership to improve funnel visibility, lead handoff processes, and cross-functional alignment on pipeline metrics.
• Manage relationships with external agencies and contractors to support campaign execution, ensuring accuracy and velocity across marketing programs.
• Act as the internal authority on marketing operations best practices, establishing standards and processes that scale as the team and customer base grow.
• Identify operational bottlenecks across the customer journey and drive improvements that increase campaign velocity and GTM efficiency.
• Contribute to forecasting, planning, and GTM decision-making through data-driven analysis, surfacing insights that inform marketing and commercial strategy.

Senior Marketing Operations Manager

Events

• Define and own Albert’s event strategy across executive roundtables, field programs, and strategic third-party conferences, making deliberate decisions about where to invest and where not to.
• Build and manage an annual event calendar aligned to pipeline targets and company priorities, ensuring every event connects to a measurable business outcome.
• Establish success metrics across pipeline generated, account engagement, and event ROI; use data and insights to continuously refine program performance and inform investment decisions.
• Design and execute high-impact, small-format executive programs, including CTO roundtables and VIP dinners, with a focus on quality attendance and pipeline conversion, not volume.
• Own end-to-end event execution: venue selection, vendor management, budget oversight, logistics, run-of-show, and onsite experience.
• Partner with ABM and Sales to identify and prioritize target accounts, drive qualified attendance, and ensure rigorous post-event follow-up and deal progression.
• Collaborate with Product Marketing and Content to shape event themes, narratives, and executive speaking engagements that reinforce Albert’s category positioning.
• Build Albert’s event marketing function from the ground up, establishing processes, playbooks, and a vendor ecosystem that scale with the company.
• Position Albert’s executive team as credible, differentiated market voices through thought leadership programs and high-visibility speaking opportunities tied to events.
• Integrate events into broader GTM campaigns in partnership with ABM, Content, and Sales, ensuring events function as high-impact business drivers, not standalone activities.

Senior Manager, Strategic Events – Field Marketing

• Own marketing-sourced and marketing-influenced pipeline targets; define and execute the channel and program mix required to hit quarterly and annual pipeline goals.
• Build Albert's ABM approach from the ground up, including account segmentation, tiering, and play design, across paid, email, events, and executive engagement programs.
• Architect integrated campaign programs that connect product marketing, content, events, and sales into a single, cohesive pipeline engine rather than a collection of isolated channels.
• Design and run multi-touch ABM programs across LinkedIn, retargeting, outbound email alignment, and content-driven executive engagement.
• Partner with sales leadership and SDRs on target account selection, outreach sequencing, and conversion strategy from initial engagement through to qualified pipeline.
• Work with marketing operations to define attribution models, build pipeline reporting, and continuously test and optimize for efficiency across the funnel.
• Operate as the cross-functional orchestrator of a pod spanning product marketing, content, events, marketing operations, and design, driving alignment and accountability without direct line management.
• Define what pipeline success looks like beyond MQLs; set the measurement standard and hold the system accountable to revenue outcomes.
• Serve as Albert's internal authority on demand generation strategy, shaping how the company scales pipeline as it defines a new category in AI-native scientific software.

Senior Manager, Demand Gen / ABM

Digital Marketing

• Own the website as a growth channel
• Develop and execute SEO and GEO/AEO strategies
• Lead technical SEO initiatives including schema markup and internal linking
• Manage external agencies, developers, and freelancers
• Build reporting frameworks that surface organic performance
• Shape Albert's category leadership through content architecture
• Operate as the internal authority on web strategy and AI search