Albert Invent

Account Executive

• Own pipeline generation and deal strategy end-to-end across the US territory
• Proactively build and prioritize a book of business with support from marketing and business development
• Translate knowledge of chemistry, materials science, and life sciences R&D workflows into perspectives that resonate with technical and executive buyers
• Navigate complex, multi-stakeholder sales cycles in large accounts
• Consistently exceed quota through consultative, value- and revenue-led selling
• Engage C-level buyers as a trusted advisor
• Leverage an existing senior network across chemical, materials science, and life sciences companies
• Work cross-functionally with Solutions Scientists, Customer Engagement, and Marketing to shape proposals and account strategy
• Act as the voice of partners inside Albert and provide market and product feedback to leadership
• Represent Albert at industry conferences and events across the US
• Maintain accurate pipeline forecasts and account plans
• Report progress against pipeline and sales goals to sales leadership
• Report to the Global VP of Sales

Strategic Account Executive

• Own pipeline generation and deal strategy end-to-end for Germany and the DACH region
• Build and prioritize a personal book of business
• Translate chemistry, materials science, and life sciences R&D workflow knowledge into compelling buyer-facing perspectives
• Prepare pipeline forecasts and account plans
• Report progress against goals to sales leadership
• Navigate complex, multi-stakeholder sales cycles in large accounts
• Exceed quota through consultative, value- and revenue-led selling
• Engage C-level buyers as a trusted advisor
• Use an existing senior industry network to build credibility and open doors
• Collaborate with Solutions Scientists, Customer Engagement, and Marketing on proposals, demos, and account strategy
• Negotiate contracts, pricing, and terms
• Feed market and product feedback to marketing, product, and leadership
• Represent Albert at industry conferences and events across Germany and the DACH region
• Collaborate effectively with pre- and post-sales stakeholders

Manager

• We’re looking for a Manager, Support & Managed Services to lead our global support team within the Grow organization.
• This role reports to the Head of Customer Operations and is accountable for the day-to-day performance and health of a distributed team across the US, Europe, and India.
• You’ll own what matters most in support: the quality of every partner interaction, the reliability of our SLAs, and the trust our partners place in Albert every time they raise an issue.
• You’ll also be the bridge between our partners, our account teams, and engineering — triaging your team’s escalations, driving high-priority incidents to resolution, and making sure the right people have the right data to act.
• Lead and develop a global support team spanning the US, Europe, and India — setting direction, managing capacity, and building a high-performance culture across time zones.
• Triage issues raised by team members, helping them resolve blockers quickly and identifying patterns that need systemic fixes.
• Run hiring, onboarding, and ongoing coaching for the team, fostering the technical depth and partner empathy that define great support.
• Serve as the escalation point for complex, sensitive, or stalled issues — taking ownership when the team needs a senior voice.

Manager, Support – Managed Services

Solutions Engineer

• Architect enterprise-grade integrations between Albert's microservices-based platform and partner systems including ERP, PLM, LIMS, ELN, regulatory, and lab automation tools.
• Lead technical design and delivery of integration projects from requirements discovery through architecture, implementation, and go-live.
• Design and own webhook and event-driven pipelines, including delivery guarantees, retry logic, and async job processing patterns that hold up at enterprise scale.
• Build and maintain SDKs and integration frameworks that give partner developers a fast, reliable path to connecting with Albert OS.
• Own multi-tenant security at the integration layer, including encryption, tenant isolation, keyless deployment, and access control standards (OAuth2, SAML, JWT, SSO).
• Mentor a team of integration engineers, fostering best practices in secure design, code quality, and observability.
• Work directly with partner technical teams to translate scientific and operational needs into scalable, maintainable technical solutions.
• Collaborate with Product, Security, and Infrastructure to maintain compliance with Albert's enterprise standards (ISO 27001, SOC 2, GDPR).

Strategic Account Executive

Strategic Account Executive

Manager, Support – Managed Services

Lead Integrations Engineer