Develop and maintain roadmaps for operational processes and systems, aligning with business objectives and industry best practices.
Design, implement, and improve scalable, efficient, and secure operational systems and workflows.
Identify bottlenecks and inefficiencies; support process optimization and automation using tools like LLMs, RPA, and other advanced technologies.
Support feasibility studies and business case analyses for new initiatives, helping balance risks and benefits.
Develop and maintain standard operating procedures (SOPs) to ensure clarity and consistency across business processes.
Help set up performance monitoring and productivity tracking across key functions, reporting on KPIs and improvement opportunities.
Evaluate and recommend technologies to improve operational efficiency and integrate with existing systems.
Collaborate with cross-functional teams to translate business needs into actionable operational solutions.
Contribute to a culture of continuous improvement and operational excellence.
Support and mentor more junior team members as the team grows, while continuing to develop your own skills.

Requirements

6–8 years of experience in healthcare operations, process design, or related fields.
Experience supporting operational strategy, process improvement, and systems implementation in a fast-paced environment.
Strong analytical and problem-solving skills, with the ability to break down and address complex operational challenges.
Familiarity with healthcare operations, regulatory requirements, and industry best practices.
Experience collaborating with cross-functional teams and contributing to shared outcomes.
Technical curiosity and interest in evaluating emerging technologies for operational impact.
Excellent written and verbal communication, collaboration, and stakeholder management skills.

Benefits

Stock-options package
Health benefits include medical, dental and vision
401K
Long-term disability
Unlimited PTO
Life insurance
Paid Leave Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process designoperational strategyprocess improvementsystems implementationperformance monitoringproductivity trackingfeasibility studiesbusiness case analysisstandard operating proceduresautomation

Soft Skills

analytical skillsproblem-solving skillscollaborationstakeholder managementcommunication skillsmentoringcontinuous improvementtechnical curiosity