Akido Labs

Operations

• Develop and maintain roadmaps for operational processes and systems, aligning with business objectives and industry best practices.
• Design, implement, and improve scalable, efficient, and secure operational systems and workflows.
• Identify bottlenecks and inefficiencies; support process optimization and automation using tools like LLMs, RPA, and other advanced technologies.
• Support feasibility studies and business case analyses for new initiatives, helping balance risks and benefits.
• Develop and maintain standard operating procedures (SOPs) to ensure clarity and consistency across business processes.
• Help set up performance monitoring and productivity tracking across key functions, reporting on KPIs and improvement opportunities.
• Evaluate and recommend technologies to improve operational efficiency and integrate with existing systems.
• Collaborate with cross-functional teams to translate business needs into actionable operational solutions.
• Contribute to a culture of continuous improvement and operational excellence.
• Support and mentor more junior team members as the team grows, while continuing to develop your own skills.

Principal Operations Architect

• Build and own Akido’s facilities and workplace operations function, including policies, playbooks, systems, and vendor network.
• Establish end-to-end processes for site onboarding, lease transitions, build-outs, maintenance, life safety, and decommissioning.
• Lead day-to-day facilities operations across corporate offices and outpatient clinics in CA, NY, and RI.
• Personally drive clinic openings, renovations, relocations, and emergency response in partnership with Clinical Ops, IT, and Real Estate.
• Partner closely with Finance on operating budgets, capital planning, forecasts, lease economics, and cost optimization.
• Work with in-house Legal on leases, contracts, compliance, and risk management.
• Standardize maintenance, janitorial, security, medical waste, environmental services, and life-safety programs.
• Ensure compliance with OSHA, ADA, local building codes, healthcare safety standards, and infection control requirements.
• Build inspection readiness, emergency preparedness, and business continuity protocols.
• Own vendor performance, SLAs, and total cost of ownership; hold partners accountable.
• Develop KPIs and reporting for facilities performance, uptime, utilization, and cost per square foot.
• Deliver a high-service, high-accountability experience for clinicians and staff.
• Other duties as assigned.

Principal Operations Architect

Senior Manager, Facilities & Workplace Operations