Akeyless Security

Technical Customer Success

• Deliver a smooth and successful onboarding experience to our new customers
• Provide thought leadership and support for the best customer experience
• Accelerate adoption and expansion of the Akeyless platform within our install base
• Provide customer support at times outside of normal business hours
• Learn our customers business and challenges and develop best of breed solutions to address them
• Create added value for the customer as a trusted advisor

Customer Success Engineer

DevOps Engineer

• Design and plan large-scale, multi-cloud (GCP, AWS, Azure) production architectures, ensuring compliance with strict SLAs.
• Implement and maintain CI/CD pipelines to support multiple development teams.
• Automate infrastructure provisioning using tools like Terraform, and leveraging GitOps methodologies.
• Establish best practices for observability, logging, and alerting using technologies such as Prometheus, CloudWatch, Splunk, and Datadog.
• Drive continuous improvement in system reliability, scalability, and cost efficiency across all environments.
• Mentor engineers, fostering a strong DevOps culture and establishing standard practices within the organization.

Support Engineer

Location: USA - 100% remote, East Coast Preferred
Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management.
Act as a key technical contact helping customers maintain operational stability and resolve technical issues across Linux systems, Kubernetes, IAM integrations and secure access workflows.
Investigate and resolve support cases involving secret access, authentication issues, certificate workflows, and remote access.
Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools.
Analyze logs and platform behavior to isolate root causes and deliver actionable solutions.
Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs.
Contribute to internal tooling, team processes, and customer-facing knowledge base articles.
Be available to support critical issues outside of core hours, as needed.
Develop runbooks to streamline troubleshooting and improve the customer experience.

Customer Success Engineer

DevOps Engineer

Senior Support Engineer