Akeyless Security

Support Engineer

• Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access, authentication issues, certificate workflows, and remote access.
• Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools.
• Analyze logs and platform behavior to isolate root causes and deliver actionable solutions.
• Support customers with secure configuration and best practices.
• Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs.
• Contribute to internal tooling, team processes, and customer-facing knowledge base articles.
• Be available to support critical issues outside of core hours, as needed.
• Develop runbooks to streamline troubleshooting and improve the customer experience.

Senior Support Engineer, US

Customer Success Manager

• Lead end-to-end onboarding and implementation of Akeyless solutions, guiding customers through architecture design, integrations, and best practices.
• Serve as a trusted technical advisor, building strong relationships with customers and supporting adoption, expansion, and overall success aligned with their business goals.
• Troubleshoot complex technical issues, provide guidance on DevOps, security, and cloud-native environments, and support integrations, automation, and infrastructure design.
• Translate customer requirements into scalable and secure architectures, while recommending best practices and optimizing usage of the Akeyless platform.
• Collaborate closely with Sales, Solutions Architects, Product, and R&D to ensure successful deployments, resolve challenges, and represent customer needs internally.

Senior Support Engineer, US

Customer Success Architect

Senior Support Engineer