Akeyless Security

Support Engineer

Location: USA - 100% remote, East Coast Preferred
Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management.
Act as a key technical contact helping customers maintain operational stability and resolve technical issues across Linux systems, Kubernetes, IAM integrations and secure access workflows.
Investigate and resolve support cases involving secret access, authentication issues, certificate workflows, and remote access.
Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools.
Analyze logs and platform behavior to isolate root causes and deliver actionable solutions.
Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs.
Contribute to internal tooling, team processes, and customer-facing knowledge base articles.
Be available to support critical issues outside of core hours, as needed.
Develop runbooks to streamline troubleshooting and improve the customer experience.

Senior Support Engineer