Akeyless Security

Support Engineer

• Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access, authentication issues, certificate workflows, and remote access.
• Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools.
• Analyze logs and platform behavior to isolate root causes and deliver actionable solutions.
• Support customers with secure configuration and best practices.
• Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs.
• Contribute to internal tooling, team processes, and customer-facing knowledge base articles.
• Be available to support critical issues outside of core hours, as needed.
• Develop runbooks to streamline troubleshooting and improve the customer experience.

Senior Support Engineer