Senior Support Engineer

Akeyless Security

Senior Support Engineer resolving technical issues related to Akeyless cloud-native SaaS platform. Supporting customers with operational stability and secure configuration in various environments.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoogle Cloud PlatformKubernetesLinuxShell ScriptingTerraform

About the role

Key responsibilities & impact

Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access, authentication issues, certificate workflows, and remote access.
Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools.
Analyze logs and platform behavior to isolate root causes and deliver actionable solutions.
Support customers with secure configuration and best practices.
Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs.
Contribute to internal tooling, team processes, and customer-facing knowledge base articles.
Be available to support critical issues outside of core hours, as needed.
Develop runbooks to streamline troubleshooting and improve the customer experience.

Requirements

What you’ll need

4+ years of experience in technical support, DevOps, System Administration , or a similar customer-facing technical role.
Solid hands-on experience managing Linux-based systems in production environments.
Proficiency with Kubernetes, Terraform, Docker , and shell scripting.
Working knowledge of IAM concepts , authentication protocols, and API interactions.
Experience with at least one major cloud provider ( AWS, Azure , or GCP ).
Proficiency with networking, TLS/SSL, and system-level debugging (logs, processes, permissions).
Strong analytical and troubleshooting skills with the ability to independently drive root cause analysis.
Excellent written and verbal communication skills in English.

Benefits

Comp & perks

Company Stock Options
Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LinuxDockerKubernetesTerraformshell scriptingIAM conceptsauthentication protocolsAPI interactionsnetworkingTLS/SSL

Soft Skills

analytical skillstroubleshooting skillscommunication skills