Senior Support Engineer, US

Akeyless Security

Senior Support Engineer resolving technical issues for Akeyless cloud-native SaaS platform. Working directly with customers to maintain operational stability and improve their experience.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Linux-based systems, Kubernetes, Docker, and Terraform to resolve technical support issues effectively. Strong analytical and troubleshooting capabilities are essential for driving root cause analysis and improving customer experience.

Highest-signal resume keywords

Linux System AdministrationKubernetes ProficiencyDocker ManagementTerraform ExperienceCloud Provider Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Linux-Based Systems ManagementKubernetesDockerTerraformShell ScriptingIAM ConceptsAuthentication ProtocolsAPI InteractionsNetworkingTLS/SSL

Soft Skills

Analytical SkillsTroubleshooting SkillsWritten CommunicationVerbal Communication

Tools & Technologies

Akeyless SaaS PlatformTest EnvironmentsLogs AnalysisRemote Access Tools

Industry Keywords

Technical SupportDevOpsSystem AdministrationCustomer-Facing RoleRoot Cause Analysis

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoogle Cloud PlatformKubernetesLinuxShell ScriptingTerraform

About the role

Key responsibilities & impact

Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access, authentication issues, certificate workflows, and remote access.
Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools.
Analyze logs and platform behavior to isolate root causes and deliver actionable solutions.
Support customers with secure configuration and best practices.
Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs.
Contribute to internal tooling, team processes, and customer-facing knowledge base articles.
Be available to support critical issues outside of core hours, as needed.
Develop runbooks to streamline troubleshooting and improve the customer experience.

Requirements

What you’ll need

4+ years of experience in technical support, DevOps, System Administration, or a similar customer-facing technical role.
Solid hands-on experience managing Linux-based systems in production environments.
Proficiency with Kubernetes, Terraform, Docker, and shell scripting.
Working knowledge of IAM concepts, authentication protocols, and API interactions.
Experience with at least one major cloud provider (AWS, Azure, or GCP).
Proficiency with networking, TLS/SSL, and system-level debugging (logs, processes, permissions).
Strong analytical and troubleshooting skills with the ability to independently drive root cause analysis.
Excellent written and verbal communication skills in English.

Benefits

Comp & perks

Company Stock Options
Benefits