Akerman LLP

Systems Engineer

• Install, configure, administer, maintain, document and support the Firm’s DMS technology, including but not limited to iManage Work 10, SPM, IRM, RAVN, Threat Manager, Microsoft SQL, RBRO Solutions tools, as well as integrations with other third party applications.
• Maintain best practices and analyze feature improvements within iManage and related tools, and provide analysis and recommendations accordingly.
• Perform recurring tasks required to maintain a healthy, high performance iManage environment.
• Document, test and deploy new releases of all iManage related software.
• Perform document imports and related support for attorneys joining the firm.
• Monitor document activity through the use of automated reporting tools.
• Provide advanced level troubleshooting and direct end user support for iManage and document related issues escalated by the Help Desk.
• Provide 24/7 support as part of the IT Department's on call procedures.

iManage Systems Analyst