Aisera

DevOps Engineer

• Design, build, and maintain CI/CD pipelines to streamline software development and deployment.
• Manage cloud infrastructure (AWS, Azure, or GCP) using Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
• Collaborate with development and operations teams to automate and optimize development workflows.
• Monitor and troubleshoot system performance, ensuring high availability and reliability.
• Implement security best practices and ensure compliance with federal regulations.
• Develop and maintain comprehensive documentation for system architecture, processes, and procedures.

Senior DevOps Engineer

Product Manager

• Lead development of AI-powered ITSM, AI Ops, and Analytics solutions
• Collaborate with engineering, data science, and UX teams to define product requirements and shape roadmaps
• Drive product execution from idea to production and act as CEO for product area
• Write product specifications for engineering and data science teams
• Collect feedback from customers and prospects to create a unified product backlog
• Analyze IT Operations, Cloud Operations, Service Operations market to clarify competitive position
• Establish shared vision across the company and build consensus on priorities
• Deliver product roadmaps and enable Customer Success in go-lives and continuous improvement
• Work with Marketing on GTM product assets and support Sales & Pre-sales in sales cycles

Product Manager, ITSM Apps and AIOps

Customer Success Manager

• Serve as the executive sponsor for strategic accounts, driving adoption, business outcomes, and measurable ROI
• Lead, mentor, and scale a Customer Success team—acting as a player-coach by directly managing key customer relationships
• Own Net Revenue Retention (NRR) and Expansion by partnering with Sales on upsell and cross-sell motions
• Develop and operationalize customer success playbooks that scale across ITSM, HR, Customer Service, and AIOps domains
• Drive value realization through automation metrics (deflection %, MTTR reduction, CSAT lift, workflow coverage)
• Establish executive-level success plans and QBRs to align with customer transformation goals
• Build customer health telemetry and dashboards to proactively manage adoption and renewal risks
• Partner with Product to channel customer feedback into roadmap prioritization
• Evangelize customer success stories internally and externally, building a library of measurable impact and automation outcomes
• Collaborate with ecosystem partners (ServiceNow, Microsoft, Salesforce, etc.) to accelerate time-to-value and ensure seamless integrations.

Director of Customer Success

Application Engineer

• Lead the development of reusable React components and frameworks and guide engineers in implementing scalable, performant web applications.
• Own and extend our ShadCN-based component library, aligning closely with design and product teams to deliver consistent and accessible UI patterns.
• Guide the hands-on development of React applications and shared component libraries with a focus on reusability, maintainability, and developer efficiency.
• Collaborate with engineers across pods to ensure timely delivery of frontend projects, maintain code quality, and standardize patterns across applications.
• Promote performance optimization, accessibility (WAI-ARIA compliance) and secure coding standards in all aspects of frontend development.
• Work with designers, backend developers, product managers, and platform teams to align implementation with product strategy and technical architecture.

Senior Web Application Engineer, UI

• Design, build, and maintain CI/CD pipelines to streamline software development and deployment.
• Manage cloud infrastructure (AWS, Azure, or GCP) using Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
• Collaborate with development and operations teams to automate and optimize development workflows.
• Monitor and troubleshoot system performance, ensuring high availability and reliability.
• Implement security best practices and ensure compliance with federal regulations.
• Develop and maintain comprehensive documentation for system architecture, processes, and procedure.

Engineer

• Deploy AI agents that solve practical enterprise problems using Aisera’s AI platform.
• Work closely with customers and internal software and ML engineers to ensure successful deployments and platform improvement.
• Develop, configure, and deploy agents; integrate with external systems (APIs, databases, CRMs).
• Optimize agent performance (prompt tuning, configurations) and troubleshoot in complex enterprise environments.
• Conduct demos and proof-of-concepts; gather feedback and iterate on solutions.
• Define project milestones, create implementation plans, and coordinate with internal teams.
• Serve as a trusted technical advisor to customers on AI agent adoption and best practices.

Forward Deployed Engineer

Account Executive

• Aisera is a leading provider of AI Copilot solutions (AI Service Management) using AiseraGPT and Generative AI to automate requests through AI workflows with 400+ integrations and 1200+ prebuilt workflows
• Qualify new sales opportunities through Outbound and inbound lead follow-up for enterprises with 5,000-10,000 seats
• Educate customers on the value of Aisera in a consultative way
• Manage multiple customers simultaneously at various stages of the Aisera buying cycle
• Prospect cold leads to generate interest and new contacts to fill your funnel
• Research accounts, identify key players and build relationships
• Demonstrate our innovative AI Service Management solution and align value to customers pain points
• Close sales with a $1M quota
• Maintain and expand your list of assigned prospects

Senior DevOps Engineer

Product Manager, ITSM Apps and AIOps

Director of Customer Success

Senior Web Application Engineer, UI

Senior DevOps Engineer

Forward Deployed Engineer

Enterprise Account Executive