Airwallex

Financial Planning and Analysis

• Define and own Airwallex’s financial market’s product strategy, solution design, roadmap, and delivery plans.
• Lead, mentor and develop a team of high performing product managers.
• Partner closely with engineering and design teams to build high‑quality, scalable features and user experiences across web and mobile, driving clarity on requirements, trade‑offs and timelines.
• Collaborate closely with commercial, marketing, legal and finance teams to navigate regulatory and operational complexity while delivering simple, easy‑to‑use products for our clients. Deeply understand user needs, target markets, and the competitive landscape; leverage customer and partner feedback to inform strategy and prioritization.
• Manage difficult tradeoffs between long-term product vision and near-term growth, adapting quickly within a highly data-driven, fast-paced environment.
• Lead the extension of financial markets into new verticals and use cases, validating opportunities and taking new propositions from concept to launch.
• Monitor product performance, drive continuous operational improvement, and remain ahead of industry trends in finance, payments, and technology.

Product Director – Financial Markets, Financial Platform

• Own the end-to-end delivery of complex client integrations.
• Translate business requirements and solution designs into actionable plans.
• Lead the delivery of partner projects in collaboration with integration engineers.
• Manage communications, risks, and day-to-day project orchestration.
• Coordinate cross‑functional approvals and inputs from stakeholders.
• Apply project management methodologies to manage complex, multi‑workstream efforts.
• Track and communicate metrics across your portfolio and lead post-launch reviews

Delivery Manager – Embedded Finance

Solutions Engineer

• Collaborate closely with our Engineering, Product, and Sales team
• Work with account executives to design solutions that solve critical business challenges for our clients, throughout the pre-sales, solution design, and implementation processes
• Develop proof of concept applications built on top of Airwallex, present technical demonstrations
• Identify and troubleshoot technical issues and ensure client’s integration follow best practice guidelines
• Provide strategic insights to internal product teams on areas of improvement
• Take ownership of outstanding deliverables in the end-to-end project delivery lifecycle

Staff Solutions Engineer – Spend

Technical Account Manager

• Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations), with a solid understanding of complex technical architectures.
• Build deep, hands‑on expertise in Airwallex’s payment, treasury, issuing and embedded finance products, advising customers on best‑practice integration patterns and optimisation opportunities.
• Diagnose and resolve complex technical and operational challenges across the stack, coordinating with Commercial, Engineering, Product and Compliance teams to drive timely, high‑quality outcomes.
• Serve as a strategic technical partner for enterprise clients: understand their roadmap and priorities, align Airwallex solutions to their goals, and proactively manage the post‑sale relationship to drive adoption, growth and retention.
• Plan and lead regular business and technical reviews (e.g. QBRs) with the commercial owner, surfacing insights on performance, risks and opportunities – and turning them into clear action plans.
• Own technical escalations for your accounts, providing calm, structured leadership through incidents and ensuring clear, executive‑ready communication throughout.
• Partner closely with Account Executives and Account Managers to identify and shape expansion opportunities (upsell and cross‑sell), contributing technical insight into account plans and commercial proposals.
• Use product usage data, commercial metrics and client health indicators to monitor account health, prioritise initiatives, and recommend strategies that improve outcomes for both customers and Airwallex.
• Stay current on the European payments and fintech landscape (including regulations such as PSD2 and local market nuances) and translate that knowledge into practical guidance for customers.
• Communicate complex technical concepts clearly and confidently to both technical and non‑technical stakeholders, adapting your style across cultures and audiences.

Senior Technical Account Manager

Implementation Specialist

• Own the end‑to‑end delivery of complex Spend and corporate card implementations.
• Turn agreed business requirements and solution designs into actionable implementation plans.
• Orchestrate cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.
• Act as a trusted technical advisor on high-value implementations and expansions.
• Partner with activation/onboarding and account management teams.
• Work hands-on with customers to troubleshoot integration hurdles.
• Create and maintain internal documentation and playbooks.

Implementation Manager – Spend

• Own the end-to-end delivery of complex client integrations that bring our global payments and financial products to life for enterprise partners, shopping carts, and payment gateways.
• Turn agreed business requirements and solution designs into actionable plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.
• Sit at the intersection of Sales, Solutions Engineering, Product, and Operations, ensuring that every phase from pre‑sale through go‑live and early optimisation runs smoothly.
• Own overall project management for client product integrations, including internal and external communication, risk and dependency management, and day‑to‑day orchestration of workstreams across onboarding, configuration, testing/certification, and pilot/launch.
• Lead the delivery of partner projects in close collaboration with integration engineers and other technical stakeholders, ensuring functional flows, architecture, and timelines are clearly understood and adhered to.
• Drive a core project team across all phases of the sales and delivery lifecycle: pre‑delivery with commercial/sales managers and solution architects, delivery with solution engineers, and post‑delivery with technical account managers and support/operations teams.

Full-stack Engineer

• Collaborate with product, engineering, customer-success, and technical support teams to refine & streamline developer experience for customers
• Ensure APIs meet the highest standards and conventions
• Create next-in-class user and data analytics pipeline
• Build world-class developer portal and docs with AI as a core feature
• Contribute to open source and fostering a developer community
• Incorporate the latest technologies and up-leveling our tech stack
• Develop external tools and services that get released to our customers

Senior Software Engineer, DevX

Attorney

• Steer a wide range of contentious and non-contentious employment matters including employee and contractor negotiations, disputes, unfair dismissal claims, employee & workplace investigations, etc.
• Lead litigious matters and manage outside counsel involving Airwallex and/or its counterparties. Work closely with stakeholders to devise solutions for Airwallex that minimize risk in a prudent and effective manner.
• Trusted advisor to the Global People & Talent team on employee policies, employee related matters, including employee compensation insurance, investigations, termination, conflict of interest.
• Maintaining standards of employment contract templates and operating procedures for the Global People & Talent team. These include employment, contractor and people related contracts, including employer of record (EOR) service providers.
• Counsel to other Legal Specialist areas (including Data & Privacy, Product teams)
• Partner with the Data & Privacy team to ensure advice given to People & Talent and the Group on HR data handling are consistent with appropriate data protection laws and Group policies.
• Orchestrating Employee Equity Programs, with assistance from the Company Secretary and Airwallex’s whistleblowing platform and policy.

Director, Employment Legal

Executive Assistant

• Manage and coordinate calendars for multiple senior leaders across different time zones
• Run team meetings and help with large company meetings such as all hands, offsites etc
• Design, implement and support the execution of mechanisms for operational efficiency
• Act as the point of contact for internal/external stakeholders
• Proactively coordinate internal and external meetings with agenda preparation
• Confirm travel arrangements including flights, bookings, transfers, and visas
• Prepare and/or distribute internal communications for executives
• Coordinate company and team events
• Assist in preparing documents and presentations
• Manage invoices and expenses
• Assist with new workplace initiatives
• Occasionally help with reception and office management tasks

Senior Executive Assistant

IT Support

• Design, implement and maintain our identity and authentication systems at Airwallex (Okta, Google Workspace, etc.)
• Manage and improve our auth policies, access controls and build (or rebuild) a strong access management policy within our identity systems
• Automate and orchestrate user lifecycles across our systems and services - from beginning to end
• Own the full lifecycle of features and products within this space, from proof-of-concept to implementation to operations and maintenance – leading projects from start to finish
• Handle escalations from IT teams where relevant
• Work closely with INFOSEC, People Ops, Engineering and IT teams to build systems that scale as we grow globally
• Integrate our tools with new and existing platforms (cloud, GCP, etc.) and across our SaaS portfolio (SFDC, Slack, Google, etc.)
• Build and maintain custom tools or services if needed to solve our problems
• Respond to incidents as part of an on-call roster or in emergencies
• Write documentation and maintain diagrams of your solutions and applications, ensuring readability and understanding
• Work with IT Operations and IT Engineering to help fill gaps and collaborate on other projects and services
• Constantly learn, test, evaluate and enhance our products and offerings – never letting anything get stale

Senior IT Engineer, Okta

User Researcher

• Design and implement best-in-class user research methodologies, including customer interviews, surveys, and VoC programs
• Conduct qualitative and quantitative research to capture the full spectrum of customer experience and competitive dynamics
• Lead customer segmentation, persona mapping, and win/loss analysis to understand why customers choose, expand with, or leave Airwallex
• Analyze and synthesize customer and market feedback, identifying key trends and actionable insights to inform product and business strategy
• Help establish governance, metrics, and repeatable processes for a trusted customer intelligence function
• Build and maintain dashboards and reporting tools to monitor key customer experience and competitive metrics
• Own executive-ready outputs including regular briefings and quarterly insights reports for leadership
• Present findings and recommendations to senior management in a clear, compelling manner
• Collaborate with cross-functional teams across Product, Engineering, Commercial, and GTM to ensure customer insights are integrated into product and service improvements
• Support the hiring and development of analysts and researchers as the team scales

Senior Manager, Operations Strategy – Market Insights, User Research

Account Manager

• Shape and execute commercial strategy in Brazil
• Build, lead and inspire the SME team
• Engage with customers and markets
• Drive global and regional cross-functional collaboration
• Enhance Airwallex brand and drive strategic collaboration

Head of SME & Partnerships

Sales

• Hire, onboard and develop a world-class inbound sales team focused on high-quality qualification and conversion of inbound demand
• Set clear goals, KPIs and operating cadence for the team
• Run regular 1:1s, pipeline reviews and coaching sessions
• Define and track clear targets for first response and follow-up
• Analyze funnel data to identify bottlenecks and run targeted experiments to improve conversion
• Build and maintain playbooks and talk tracks tailored to inbound motions
• Implement quality control mechanisms
• Collaborate closely with regional sales leaders and partner with Marketing to close the loop on campaign performance

Inbound Sales Manager

Growth Marketing

• Lead, coach, and develop a team of full-cycle Account Executives, with a strong focus on closing excellence and consistent revenue delivery
• Partner closely with the outbound sales leader and cross-functional team leaders to continuously explore, test, and refine ICPs, evaluate new SMB verticals, and provide structured feedback based on deal quality, win/loss insights, and revenue outcomes
• Coach AEs on prioritizing leads and opportunities effectively, ensuring time and effort are focused on the highest-conversion, highest-revenue deals
• Drive best-in-class pipeline management practices, including deal qualification, stage progression discipline, pipeline coverage, and forecast accuracy
• Develop AEs’ ability to run strong discovery, identify economic buyers, and manage multi-stakeholder deal cycles within SMB organizations
• Coach and inspect deals on negotiation strategy, objection handling, pricing conversations, and close planning to improve win rates
• Instill structured deal management habits, including clear next steps, mutual action plans, and close plans for every active opportunity
• Drive a metrics-led operating cadence focused on deal velocity, stage conversion, win rates, and pipeline quality
• Leverage data, AI, and sales tools to improve account research, deal strategy, and pipeline visibility
• Maintain high standards of CRM hygiene, deal inspection, and sales process adherence

Sales Manager, SME & Growth

Account Executive

• Proactive Hunting & pursuing fresh business opportunities throughout New Zealand, leveraging your existing network, experience, and strategic prospecting in the SME segment.
• Own and drive the entire sales cycle from prospecting to closing for new logos.
• Negotiate partnership agreements and commercial contracts with legal, finance, and strategy through execution.
• Build and manage a robust and reliable pipeline and help define best practices that will be the foundation for the NZ sales team.

Product Director – Financial Markets, Financial Platform

Delivery Manager – Embedded Finance

Staff Solutions Engineer – Spend

Senior Technical Account Manager

Implementation Manager – Spend

Delivery Manager – Embedded Finance

Senior Software Engineer, DevX

Director, Employment Legal

Senior Executive Assistant

Senior IT Engineer, Okta

Senior Manager, Operations Strategy – Market Insights, User Research

Head of SME & Partnerships

Inbound Sales Manager

Sales Manager, SME & Growth

Account Executive, SME & Growth