Airwallex

Recruitment

• Collaborate directly with hiring managers to understand business needs, define role requirements, and establish a clear hiring strategy.
• Develop and implement creative, data-driven sourcing strategies to identify and engage a diverse pool of talent, leveraging various platforms, networking events, and creative outreach techniques.
• Conduct thorough screenings, interviews, and assessments to evaluate candidates’ qualifications, skills, and overall fit. Provide guidance to hiring managers on selection processes.
• Manage the offer process, including compensation negotiation, and provide an exceptional candidate experience throughout the hiring journey.
• Utilize recruitment data and analytics to track key metrics, optimize processes, and influence decisions. Provide insights into trends, market conditions, and candidate behaviors.
• Assertively challenge hiring assumptions when necessary, offering informed recommendations based on data and market insights, while maintaining strong relationships with stakeholders.
• Work on enhancing the company’s brand and reputation to attract top talent in competitive markets. Stay up-to-date with industry trends and labor market dynamics.
• Continuously assess and refine the recruitment process to improve efficiency, speed, and candidate quality while ensuring compliance with internal policies and industry regulations.

Recruiter

Revenue Operations

• Partner with Commercial and Revenue Strategy leaders to identify the highest-leverage enablement initiatives that will drive growth across the funnel.
• Partner with sales team members and cross-functional business partners (including product marketing, operations, and product) to create engaging, actionable enablement content - such as playbooks, sales collateral, onboarding materials, and training modules - to improve win rates across core and new products.
• Plan and execute internal training initiatives and sales kick-off (SKO) events, ensuring commercial teams are equipped with the latest product knowledge, messaging, and competitive insights.
• Drive effective onboarding of new commercial team members, working with regional teams to ensure a seamless ramp-up and consistent experience.
• Collaborate with cross-functional teams to implement systems and processes that enhance the commercial process, including CRM and sales enablement tools.
• Analyze the revenue funnel to identify areas of opportunity for coaching, enablement, and process improvement.

Senior Manager, Revenue Enablement

Operations

• Define and lead the AI marketing roadmap, establishing a systematic evaluation framework for emerging tools (GenAI, automation) based on ROI, security, and integration feasibility.
• Drive global rollout and adoption of AI technologies, creating playbooks and enablement materials to scale creative velocity and operational efficiency.
• Lead the end-to-end Conversion Rate Optimization framework, managing structured experimentation, personalization, and UX testing to improve CVR and CAC.
• Partner with Product Marketing and Web Engineering to ensure a seamless conversion journey from campaign messaging to landing page performance.
• Own the global ad-ops infrastructure, ensuring compliant execution, standardized naming conventions, and flawless campaign governance across all paid media.
• Manage pixel governance, UTM frameworks, and CRM integrations (Salesforce/Marketo) to ensure end-to-end attribution accuracy and lead-source integrity.
• Build robust QA frameworks and automation workflows to reduce manual overhead in campaign setup and reporting.
• Analyze and communicate the impact of AI, CRO, and AdOps initiatives to executive leadership, utilizing data to link technical optimizations to pipeline results.
• Manage and coach a specialized cross-functional team, fostering a culture of technical curiosity, experimentation, and operational rigor.
• Serve as the subject matter expert for marketing innovation, collaborating with Data Science and IT to align MarTech integrations with broader analytics infrastructure.

Associate Director, MarTech, Ad Ops

Performance Marketing

• Own the global performance marketing strategy, defining channel mix, audience frameworks, and investment models.
• Set quarterly and annual growth objectives across paid search, paid social, display, and emerging performance channels.
• Lead budget planning, pacing, and forecasting in alignment with Finance and Revenue goals.
• Develop and implement scalable testing frameworks for creative, targeting, and messaging across markets.
• Partner with Regional Marketing Directors (APAC, EMEA, ANZ, Americas) to ensure localized execution that aligns with global priorities.
• Serve as the executive-level owner of performance KPIs — CAC, LTV:CAC, pipeline contribution, and ROI.
• Oversee multi-channel execution and optimization across Google, LinkedIn, Meta, YouTube, and programmatic platforms.
• Define best practices for campaign structure, bidding strategies, automation, and measurement.
• Partner with SEO, Web, and Lifecycle teams to build seamless cross-channel journeys that maximize funnel efficiency.
• Drive alignment between creative and performance teams to ensure messaging relevance and ad-to-landing page continuity.
• Lead quarterly business reviews with major ad platforms and agencies to identify new opportunities and drive innovation.**Partner with Analytics and RevOps to build end-to-end attribution models and multi-touch reporting dashboards (GA4, Looker, Tableau).
• Implement value-based bidding (VBB), offline conversion imports, and advanced data integrations with CRM systems (Salesforce, Marketo).
• Establish processes for incrementality testing, holdout analysis, and cohort-based CAC tracking.
• Evaluate and adopt emerging AI and automation tools to improve creative testing, targeting precision, and pacing accuracy.
• Build and lead a high-performing global team of channel managers, strategists, and analysts.
• Partner with Brand, Product Marketing, and Creative to align campaigns with product launches and brand narratives.
• Collaborate with the CRO and AI & Creative teams to leverage insights for creative experimentation and landing-page optimization.
• Drive operational excellence through clear documentation, dashboards, and cross-regional enablement.
• Serve as a mentor and coach — cultivating a culture of experimentation, curiosity, and accountability.

Director, Global Performance Marketing

• Own the China performance marketing strategy across awareness, demand, and pipeline acceleration programs aligned to regional and global GTM priorities.
• Build and manage quarterly and monthly media plans, budgets, and forecasts tied to pipeline coverage and revenue targets.
• Translate global positioning and campaigns into China-localized growth programs that resonate with regional segments, industries, and buyer personas.
• Lead end-to-end campaign execution across Baidu (search & display), Tencent (WeChat, WeCom, Tencent Ads), ByteDance (Douyin, Toutiao), Alibaba ecosystem, and professional/B2B platforms.
• Own platform relationships, optimization roadmaps, and beta/whitelist opportunities.
• Manage agencies and vendors to ensure best-in-class bidding, targeting, creative testing, and reporting.
• Partner with Marketing Operations to design and execute China-specific lead capture, scoring, and routing frameworks integrated with CRM and global data systems.
• Support ABM and key-account programs through account targeting, intent data activation, and opportunity influence tracking.
• Optimize form strategy, progressive profiling, and conversion flows to balance CPL efficiency with lead quality and account fit.
• Own end-to-end performance reporting from first touch through SQL, Opportunity, and revenue contribution.
• Partner with Marketing Ops to implement UTM governance, platform tagging, and privacy-compliant tracking across China domains and channels.
• Develop dashboards and insights on CPL, CAC, pipeline velocity, win rate, and ROI by channel, segment, and region.
• Design and run A/B and multivariate tests across creatives, landing pages, bidding strategies, audience segments, and messaging.
• Ensure campaigns and data practices align with China data privacy, hosting, and advertising regulations.
• Partner with Legal, IT, and Marketing Ops on consent frameworks, data residency, and platform compliance.
• Maintain brand and messaging alignment with global standards while enabling China-market relevance and speed.
• Partner with Sales, SDRs, RevOps, Product Marketing, and Regional Leadership to align demand programs with pipeline priorities and account strategies.
• Serve as the China performance marketing SME for global GTM planning, forecasting, and quarterly business reviews.
• Mentor junior marketers and agency partners on performance best practices and experimentation culture.

Performance Marketing Manager

Customer Support

• Own inbound support requests from high value customers regarding physical card issues
• Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information
• Coordinate with cross-functional teams as needed for incident communication and resolution
• Become a subject matter expert on Airwallex’s functionality and features
• Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality

Senior Analyst, Customer Support

Product Marketing

• Develop a deep understanding of our customers, needs, competitors
• Define, test and refine our global product positioning
• Develop compelling enablement assets for sales teams
• Partner with marketing teams to execute effective campaigns
• Drive comprehensive end-to-end global product GTM launches
• Work cross-functionally across global and regional teams

Product Marketing Manager, Payments

Sales Development Rep

• Join the fastest growing team in Airwallex's Global Commercial org
• Have autonomy and flexibility to develop and refine our sales processes
• Develop and execute plans, partner with AEs to close business with upper middle market and enterprise companies
• Work with AE’s to build outbound strategies to create and nurture opportunities
• Attract and start relationships with executive stakeholders at new and existing clients
• Research and connect with leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses
• Lead and contribute to team projects to develop and
• Engage with Product and Engineering teams to help drive product strategy

Sales Development Representative, Enterprise

People Operations

• Partner with and coach managers to build high performing and engaged teams
• Provide coaching on matters including leadership development, workforce planning, policy and procedure, employee engagement, performance management, career development
• Ensure that any employee relations issues are identified, reported, investigated, and resolved
• Reduce risk and ensure regulatory compliance by maintaining knowledge of legal requirements related to day-to-day employee management
• Partner with the People Team across the globe to gain alignment on people philosophy and programs
• Participate in performance reviews and help identify and develop talent throughout the organization
• Support the team through organizational transitions, helping leaders manage change effectively while minimizing disruption to business operations

Senior People Business Partner

Risk

• Own, develop and maintain Airwallex’s fraud risk framework
• Develop, implement, and maintain organizational fraud policies
• Ensure the fraud incident reporting process is managed and maintained across all regions
• Ensure timely reporting of fraud incidents to management and in compliance with global regulations
• Continuously evaluate and enhance fraud prevention measures
• Oversee controls, procedures, and processes for transactional and account-related fraud
• Lead risk assessments into emerging fraud risks
• Work closely with cross-functional teams to address new fraud risks
• Ensure fraud risk management practices align with regulatory requirements

Senior Manager, Fraud Risk

• Hire, coach, and develop a world-class team of SDRs responsible for US pipeline generation.
• Own SDR performance management, ensuring the team meets or exceeds key sales metrics (SQLs, SALs, pipeline contribution).
• Develop best-in-class handoff processes to ensure SDR-generated leads are properly nurtured and converted by Account Executives (AEs).
• Ensure SDRs receive structured training on regional market nuances, qualification criteria, and customer engagement best practices.
• Establish a quality control framework, including SDR call reviews, outreach messaging audits, and structured feedback loops.

Manager, Sales Development, SME – Growth

Account Manager

• Define and own the ANZ partnerships strategy, aligned to Airwallex’s commercial and product priorities.
• Set clear priorities across partner types, including accounting, e-commerce, SaaS platforms, start-ups, and strategic distribution partners.
• Design scalable partner motions, moving beyond one-off referral relationships to long-term, integrated partnerships.
• Drive partner-sourced pipeline, revenue, and customer acquisition with clear accountability for outcomes.
• Structure, negotiate, and close strategic partnerships, including commercial models, incentives, and joint go-to-market plans.
• Ensure partnerships are commercially viable, measurable, and integrated into core GTM execution.
• Work closely with Product and Engineering to influence roadmap priorities where partnerships require deeper integrations or embedded finance capabilities.
• Shape partner-led product use cases and value propositions in collaboration with Product, Marketing, and Sales.
• Partner closely with Sales, Marketing, RevOps, Finance, and Operations to ensure partnerships are well-governed and effectively executed.
• Act as the senior internal owner for partnerships, setting operating rhythm, reporting, and performance standards.
• Lead, develop, and scale a high-performing team of GTM Partnership Managers, setting clear objectives, performance expectations, and development plans.
• Build a strong execution culture with a focus on accountability and impact.
• Represent Airwallex as a senior leader in the ANZ partner ecosystem, building and maintaining long-term strategic relationships with senior executives and founders at partner organisations.

Director, GTM Partnerships – ANZ

• Take a consultative approach with customers to ensure solutions provided suit their unique business needs
• Build relationships with internal stakeholders to manage and optimize customer engagement and platform usage
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience
• Project manage complex customer projects across a number of technical and non-technical domains
• Be proactive in identifying and solving client challenges
• Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
• Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
• Report weekly and monthly performance against KPIs, metrics and targets
• Ensure the best customer experience and onboarding process for new customer
• Work closely with customer and technical support teams to develop best practices around client engagement

Associate Director, Account Management, Enterprise

Engineering Manager

• Hands-on design, implement and deliver growth features
• Work closely with Product Managers to analyze the product requirements and then produce the technique solutions & execution plan to deliver the software products
• Analyze and validate the technique design for the software functions from the team
• Review code from team members and ensure the standards
• Engage with the Product Manager into building a backlog that continuously contributes to the execution of the roadmap
• Contributing to the hiring, training and development of the engineers within the managed team

Engineering Manager, Growth

Solutions Engineer

• Collaborate closely with Engineering, Product, and Sales team
• Ensure partners enjoy a world class, end to end, customer experience
• Have a robust and thorough understanding of multi system API integrations to help support engineers to design a cutting edge tech stack
• Partner with stakeholders from Engineers and Product Managers to C-level execs as well as internal teams to deliver product demonstrations
• Propose appropriate solutions to meet customer goals that are compliant with local and international compliance and regulation
• Participate in user centred design
• Own the product and technology components of the end to end sales cycle
• Ensure the successful technical delivery of products