Deliver multiple concurrent enterprise Airtable implementations on time and within scope
Design scalable, reusable solution patterns and implementation playbooks
Lead customer onboarding and accelerate time-to-value
Advise customers on best practices, solution architecture, and workflow design
Contribute to internal documentation and best practice libraries
Partner with product teams to share customer insights and influence the roadmap
Collaborate with Sales, Customer Success, and Partners to drive adoption and satisfaction
Track and improve key metrics such as CSAT, NPS, and customer adoption post-implementation

Requirements

5–8+ years in consulting, professional services, or solution delivery roles
Experience with enterprise SaaS platforms (e.g., Airtable, Salesforce, ServiceNow)
Strong background in workflow design, process mapping, and system implementation
Skilled in cross-functional stakeholder management in enterprise environments
Excellent consulting and client-facing communication skills
Ability to translate business requirements into scalable solutions
Solid understanding of database design and data modeling
Proven project management skills across multiple concurrent implementations
Ability to simplify complex technical concepts for diverse audiences
Hands-on builder mindset with Airtable or similar platforms
Basic fluency in AI/automation (workflows, scripting, LLM-enabled automations)
Deep Airtable platform expertise (preferred)
Experience with APIs, integrations, or light scripting (preferred)
Industry-specific consulting experience (e.g., marketing ops, product ops, finance ops) (preferred)
Change management and training experience (preferred)
Experience contributing to product feedback loops (preferred)
Prior experience in a high-growth startup or scaling services organization (preferred)

Benefits

In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
Competitive pension scheme, life insurance, paid leave and sick leave
Complimentary mental health support via Modern Health
Family planning support via Carrot (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
Transportation & Commuter Benefits
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Supplemental reimbursement for Gender Affirmation procedures and services
Legal services - access to online tools to legal forms

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AirtableSalesforceServiceNowworkflow designprocess mappingsystem implementationdatabase designdata modelingAPIsscripting

Soft Skills

stakeholder managementconsultingclient-facing communicationproject managementsimplifying technical conceptschange managementtrainingcollaborationcustomer insightsinfluencing roadmap