AirOps

Strategic Account Manager

AirOps

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own a portfolio of mid market to Enterprise Offsite accounts end-to-end: onboarding, strategy, execution, reporting, and renewals.
  • Deeply understand each client's competitive landscape, target topics, and AI search goals to build a tailored publisher and placement strategy.
  • Lead onboarding for new clients to ensure efficiency in time to value. Work cross-functionally across the organization to direct solution architect resources needed for account set up and maintenance.
  • Coordinate internally across publisher outreach, content, and operations teams to ensure placements are delivered on time and to a high standard.
  • Run regular bi-weekly client check-ins and QBRs — communicating progress, surfacing insights, and presenting recommendations with clarity and confidence.
  • Monitor and report on campaign performance: mention rate lift, share of voice, AI visibility gains, and publisher ROI. Turn data into a clear story.
  • Identify expansion opportunities within existing accounts: new topics, new verticals, increased scope.
  • Serve as the voice of the customer internally — feeding back to the product team on product gaps, workflow improvements, and what's working in the market.
  • Use the AirOps platform insights and analytics to guide client decisions and demonstrate the value of the Offsite program.
  • Help define and refine the playbooks, onboarding flows, and reporting templates that make the Offsite service scalable as an AI enabled agency service.

Requirements

  • 4+ years of experience in account management, client services, or customer success — ideally at a digital marketing agency, SEO/PR firm, or high-growth SaaS company.
  • Comfortable with AI Search, SEO, content marketing, and digital PR concepts; you don't need to be a technical expert but you can hold your own in a strategic conversation about AI search and third-party visibility and its impact on SEO/AEO.
  • Strong communicator and relationship-builder: you're trusted by clients, proactive in your outreach, and can translate complex data into clear, compelling narratives.
  • Operationally sharp: you keep projects on track, manage multiple workstreams simultaneously, and hold yourself and others accountable to timelines and quality.
  • Analytical enough to dig into performance data, identify what's working, and make a clear recommendation.
  • Entrepreneurial mindset: this product is still being built — you'll help shape the playbook, not just follow it.
  • Thrives in ambiguity and fast-moving environments; you default to action and figure things out as you go.
  • Bonus:
  • You've worked at a link-building, digital PR, or offsite SEO agency.
  • You understand how LLMs use third-party content to form responses and are excited about AI search as a category.
  • You have experience managing managed services or retainer-based client relationships.
Benefits
  • Equity in a fast-growing startup
  • Competitive benefits package tailored to your location
  • Flexible time off policy
  • Parental Leave
  • A fun-loving and (just a bit) nerdy team that loves to move fast!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient servicescustomer successAI searchSEOcontent marketingdigital PRdata analysisperformance monitoringreporting
Soft Skills
strong communicatorrelationship-builderproactive outreachanalytical thinkingoperational sharpnessentrepreneurial mindsetadaptabilityproject managementclarity in communicationproblem-solving