AirOps

Product Marketing

• Build Product Marketing at AirOps from the ground up. Define the right processes for our stage of growth, in close partnership with our CMO
• Own the narrative and positioning. Make AirOps the AI tool marketing teams adopt as a system they bet on, not just a set of features.
• Be embedded with Product. Go deep on how AirOps works today, our roadmap for where we’re going, and bring insights and opportunities that influence the product direction
• Drive our launch motion. Own the product launch strategy and calendar, and ensure every launch has a clear point of view, the right assets, and a plan to reach the right audience.
• Tie launches to a bigger story. Connect individual feature releases to the broader story that creates urgency and helps customers through the change AI is driving.
• Help AirOps win. Build enablement programs that help everyone at AirOps effectively tell the story of “Why AirOps, and why now”. Anticipate what Sales needs, and work side by side with them to help them close deals.
• Be the glue across teams. Partner tightly with Product, Sales, and Marketing. You’ll manage up and down with confidence. You’re just as comfortable workshopping our overall narrative with the CEO as you are writing an outbound sequence.

Head of Product Marketing

Product Manager

• Own the full lifecycle of new product initiatives from opportunity discovery through launch, iteration, and scale - or make the call to sunset what isn't working.
• Drive revenue outcomes by defining pricing, packaging, and GTM strategy in partnership with sales and marketing.
• Validate new markets through rapid prototyping, customer discovery, and quantitative testing before committing engineering resources at scale.
• Build and iterate on product experiences that deliver clear, measurable ROI for customers and for AirOps.
• Partner closely with customers and prospects to deeply understand pain points, willingness to pay, and competitive alternatives.
• Collaborate cross-functionally to align engineering, design, and GTM around shared goals and timelines.

Product Manager, New Verticals

Manager

• Embed with accounts where expanded services have been sold (for example, customers who need dedicated delivery support beyond the core platform).
• Own specific deliverables end-to-end, such as:
• SEO and AEO roadmaps
• Content workflows
• Content audits
• Keyword strategy
• Design and structure recommendations
• Run ongoing engagement calls, align stakeholders, and drive work forward with clear outputs each week.
• Partner with Sales on pre-sell conversations where deep SEO and AEO expertise is needed to close.
• Reduce load on senior strategy team members by independently owning delivery and execution inside defined engagement scope.

Engagement Manager

Account Manager

• Manage and grow a portfolio of active ISV and tech partners, serving as their primary point of contact at AirOps
• Drive co-sell motion end-to-end: joint pipeline sourcing, deal registration, AE intros, and closed revenue attribution
• Own co-marketing execution with partners: joint landing pages, launches, webinars, and events that generate qualified leads for both sides
• Coordinate product integration work between partner teams and AirOps engineering, keeping roadmaps and commitments on track
• Build and maintain partner enablement materials so partner sales teams can confidently position AirOps
• Track and report on partner-sourced and partner-influenced pipeline; use data to prioritize where to focus
• Identify expansion opportunities within existing partner relationships (new use cases, deeper integrations, marketplace listings)

ISV & Tech Partnerships Manager

Full-stack Engineer

• Own the data pipelines that power customer-facing analytics. You define what done means, you ship it, and you stand behind it
• Design and maintain the serving layer that delivers citation rates, share of voice, and mention trends to customers across ChatGPT, Perplexity, Gemini, and beyond, with strong guarantees on accuracy, freshness, and latency
• Work directly with product and engineering to ship data-powered features
• Build enrichment pipelines that shape raw data into the derived entities our product depends on
• Set the data engineering foundation as the first dedicated hire in this function, working closely with our VP of Engineering.

Senior / Staff Software Engineer, Data Platform

Data Scientist

• Own the full analytics function at AirOps — GTM and revenue analytics, product analytics, and company-wide BI.
• Set the philosophy, build the infrastructure, and translate data into the decisions that shape how we grow.
• Build and own the end-to-end reporting layer from lead to pipeline to cash, including executive dashboards surfacing pipeline velocity, conversion rates, CAC payback, and full-funnel attribution.
• Design and continuously improve a multi-touch attribution (MTA) framework and evaluate marketing mix modeling (MMM) approaches to drive accurate channel ROI and budget decisions.
• Serve as the analytics thought partner for leadership — translating GTM performance into clear recommendations on resource allocation and channel mix.
• Own product analytics end-to-end: define how we measure engagement, adoption, activation, retention, and expansion across the customer journey.
• Connect product usage signals to revenue outcomes — surfacing leading indicators of expansion and churn risk that inform both product roadmap and GTM strategy.
• Own the analytics philosophy across the business — setting standards for how data is modeled, consumed, and acted upon across GTM, product, and operations.
• Lead the evolution of our BI infrastructure (Metabase → Looker), work directly in Snowflake / BigQuery / Redshift, and partner with GTM and Data Engineering to ensure clean instrumentation throughout the stack.

Head of Analytics

• Own a portfolio of mid market to Enterprise Offsite accounts end-to-end: onboarding, strategy, execution, reporting, and renewals.
• Deeply understand each client's competitive landscape, target topics, and AI search goals to build a tailored publisher and placement strategy.
• Lead onboarding for new clients to ensure efficiency in time to value. Work cross-functionally across the organization to direct solution architect resources needed for account set up and maintenance.
• Coordinate internally across publisher outreach, content, and operations teams to ensure placements are delivered on time and to a high standard.
• Run regular bi-weekly client check-ins and QBRs — communicating progress, surfacing insights, and presenting recommendations with clarity and confidence.
• Monitor and report on campaign performance: mention rate lift, share of voice, AI visibility gains, and publisher ROI. Turn data into a clear story.
• Identify expansion opportunities within existing accounts: new topics, new verticals, increased scope.
• Serve as the voice of the customer internally — feeding back to the product team on product gaps, workflow improvements, and what's working in the market.
• Use the AirOps platform insights and analytics to guide client decisions and demonstrate the value of the Offsite program.
• Help define and refine the playbooks, onboarding flows, and reporting templates that make the Offsite service scalable as an AI enabled agency service.

Strategic Account Manager

Technical Recruiter

• Own the end-to-end recruiting pipeline for Engineering, Product, and Design
• Partner with hiring managers to hire AirOps-level talent
• Leverage every available channel to ensure no stone goes unturned
• Design interviews that meet the moment to win the best talent
• Communicate progress clearly and proactively in writing and conversation
• Elevate collaboration with hiring managers to maximize effectiveness
• Treat every candidate with care and respect throughout the process

Lead, Staff Technical Recruiter

Community Manager

• Own end-to-end curriculum design for AirOps University, keeping content platform-specific and current as the product evolves
• Build learning frameworks that serve practitioners from first-time users to advanced Content Engineers to marketing executives
• Continuously iterate based on learner feedback, product updates, and community insights
• Set the standard for operational rigor across the function, making and facilitating informed data-driven decision
• Manage and develop direct reports who facilitate live training sessions for 10-200 participants
• Own the strategy and execution for community expansion and cohort-based programming, including tiered Content Engineering tracks for entry-level, advanced, and CMO audiences
• Drive engagement, activation and retention across the AirOps practitioner community
• Build and manage systems for onboarding new cohorts and progressing members through the learning journey
• Lead in-person and virtual community events, leveraging hubs in NYC and SF
• Work closely with product, marketing, and post-sale to align community programs with business priorities
• Serve as an internal voice of the community, surfacing practitioner insights that inform product and GTM decisions
• Contribute to headcount planning, program prioritization, and long-term enablement strategy

Senior Manager, Community Enablement, Education

Operations

• Build and own the operating cadences that keep AirOps aligned and moving — Annual Planning, WBRs, OKRs, etc.
• Design AI-native workflows across Deal Desk, Business Reporting, and workspace management using AirOps, Claude, and other tools
• Embed into functions for 2–4 week strategic sprints — diagnosing problems, structuring solutions, and driving them to completion
• Own deep analytical work - leadership reporting to deep-dive analyses across pricing, customer cohorts, sales capacity, strategic forecasting etc.
• Identify and size new opportunities — verticals, pricing motions, expansion plays — with clear unit economics and a path to execution
• Manage core operational infrastructure: compliance, vendor management, and G&A services

Biz Ops Architect

Software Engineer

• You'll design, build, and maintain the automated systems that power our entire talent acquisition function.
• You operate at the unique intersection of sourcing, operations, and engineering.
• Build automated sourcing bots using Clay, Claude Code, Cursor, v0, or whatever works best.
• Build automated monitoring of competitor LinkedIn pages, job boards, and news sources with alert systems.
• Build an automated system that maps all employee LinkedIn connections.
• Build automated prep packets for interviewers and prep emails for candidates.
• Build a compelling careers site with realistic job previews and SEO strategy driving organic traffic.
• Build automated data quality checks and exception reports.

Talent Engineering and Operations Lead

Support Engineer

• Recruit, hire, onboard, and coach a high-performing technical support team
• Develop a player-coach model to solve complex customer issues while building systems for your team
• Create career development pathways and mentorship programs for technical support talent
• Design and implement an AI-first support strategy leveraging automation and self-service
• Build comprehensive self-serve support infrastructure including documentation and community resources
• Establish SLAs, response time targets, and quality metrics
• Serve as the escalation point for complex technical issues and work hands-on to debug workflows
• Develop expertise in the AirOps platform and create technical runbooks
• Partner with Solutions Architects for smooth customer handoffs and feedback loops with Product teams
• Own customer health metrics and drive expansion opportunities from support interactions
• Build early warning systems to flag at-risk accounts based on support patterns.

Technical Support Lead

Sales Development Rep

• Directly manage a team of Sales Development Representatives, conducting regular 1:1s, call reviews, pipeline inspections, and performance check-ins
• Provide hands-on coaching across cold calling, email outreach, social selling, and discovery skills
• Own team KPIs and activity metrics, identifying trends and gaps early, and implementing action plans
• Partner with members of Sales and Marketing teams to execute multi-channel outbound campaigns
• Lead by example by staying close to the prospecting motion
• Help maintain and improve workflows within sales tools and automation platforms
• Support the recruiting process for new SDRs and own the onboarding experience
• Work closely with Account Executives and Sales Managers
• Maintain accurate reporting on team activity, pipeline contribution, and conversion metrics

SDR Manager

• Own the Website You'll own the AirOps marketing website end to end: design, development, and ongoing optimization, all in Webflow.
• Support the Team You'll tackle the smaller day-to-day requests that come in from across the team, and help educate and empower others at the company to be successful in Webflow.
• Sweat the Details You'll optimize for performance, accessibility, responsiveness, and SEO + AEO best practices.
• Work Smarter You'll integrate AI tools and MCPs into your workflow to move faster and do more.