AirOps

Community Manager

• Own end-to-end curriculum design for AirOps University, keeping content platform-specific and current as the product evolves
• Build learning frameworks that serve practitioners from first-time users to advanced Content Engineers to marketing executives
• Continuously iterate based on learner feedback, product updates, and community insights
• Set the standard for operational rigor across the function, making and facilitating informed data-driven decision
• Manage and develop direct reports who facilitate live training sessions for 10-200 participants
• Own the strategy and execution for community expansion and cohort-based programming, including tiered Content Engineering tracks for entry-level, advanced, and CMO audiences
• Drive engagement, activation and retention across the AirOps practitioner community
• Build and manage systems for onboarding new cohorts and progressing members through the learning journey
• Lead in-person and virtual community events, leveraging hubs in NYC and SF
• Work closely with product, marketing, and post-sale to align community programs with business priorities
• Serve as an internal voice of the community, surfacing practitioner insights that inform product and GTM decisions
• Contribute to headcount planning, program prioritization, and long-term enablement strategy

Senior Manager, Community Enablement, Education

Operations

• Build and own the operating cadences that keep AirOps aligned and moving — Annual Planning, WBRs, OKRs, etc.
• Design AI-native workflows across Deal Desk, Business Reporting, and workspace management using AirOps, Claude, and other tools
• Embed into functions for 2–4 week strategic sprints — diagnosing problems, structuring solutions, and driving them to completion
• Own deep analytical work - leadership reporting to deep-dive analyses across pricing, customer cohorts, sales capacity, strategic forecasting etc.
• Identify and size new opportunities — verticals, pricing motions, expansion plays — with clear unit economics and a path to execution
• Manage core operational infrastructure: compliance, vendor management, and G&A services

Biz Ops Architect

Software Engineer

• You'll design, build, and maintain the automated systems that power our entire talent acquisition function.
• You operate at the unique intersection of sourcing, operations, and engineering.
• Build automated sourcing bots using Clay, Claude Code, Cursor, v0, or whatever works best.
• Build automated monitoring of competitor LinkedIn pages, job boards, and news sources with alert systems.
• Build an automated system that maps all employee LinkedIn connections.
• Build automated prep packets for interviewers and prep emails for candidates.
• Build a compelling careers site with realistic job previews and SEO strategy driving organic traffic.
• Build automated data quality checks and exception reports.

Talent Engineering and Operations Lead

Support Engineer

• Recruit, hire, onboard, and coach a high-performing technical support team
• Develop a player-coach model to solve complex customer issues while building systems for your team
• Create career development pathways and mentorship programs for technical support talent
• Design and implement an AI-first support strategy leveraging automation and self-service
• Build comprehensive self-serve support infrastructure including documentation and community resources
• Establish SLAs, response time targets, and quality metrics
• Serve as the escalation point for complex technical issues and work hands-on to debug workflows
• Develop expertise in the AirOps platform and create technical runbooks
• Partner with Solutions Architects for smooth customer handoffs and feedback loops with Product teams
• Own customer health metrics and drive expansion opportunities from support interactions
• Build early warning systems to flag at-risk accounts based on support patterns.

Technical Support Lead

Sales Development Rep

• Directly manage a team of Sales Development Representatives, conducting regular 1:1s, call reviews, pipeline inspections, and performance check-ins
• Provide hands-on coaching across cold calling, email outreach, social selling, and discovery skills
• Own team KPIs and activity metrics, identifying trends and gaps early, and implementing action plans
• Partner with members of Sales and Marketing teams to execute multi-channel outbound campaigns
• Lead by example by staying close to the prospecting motion
• Help maintain and improve workflows within sales tools and automation platforms
• Support the recruiting process for new SDRs and own the onboarding experience
• Work closely with Account Executives and Sales Managers
• Maintain accurate reporting on team activity, pipeline contribution, and conversion metrics

SDR Manager

• Own the Website You'll own the AirOps marketing website end to end: design, development, and ongoing optimization, all in Webflow.
• Support the Team You'll tackle the smaller day-to-day requests that come in from across the team, and help educate and empower others at the company to be successful in Webflow.
• Sweat the Details You'll optimize for performance, accessibility, responsiveness, and SEO + AEO best practices.
• Work Smarter You'll integrate AI tools and MCPs into your workflow to move faster and do more.

Lead Webflow Designer – Developer

Account Manager

• Drive Net Revenue Retention (NDR): Own the post-sales lifecycle for a portfolio of high-value accounts, focusing on retention and proactive expansion.
• Strategic Upselling: Identify new use cases within existing accounts, navigating complex organizations to get AirOps into the hands of more teams.
• Quarterly Business Reviews (QBRs): Move beyond "checking in." You’ll lead deep-dive sessions that demonstrate ROI through data and align AirOps capabilities with the customer’s long-term business goals.
• Be a Product Expert: Stay at the forefront of AI. You’ll need to understand the nuances of LLMs and AI workflows to guide customers on how to optimize their "AirOps stack."
• Voice of the Customer: Act as a bridge between our users and our Product/Engineering teams to ensure we are building what the market needs to scale.

Senior Account Manager

Data Analyst

• Build and maintain executive-level dashboards and reporting frameworks that surface leading and lagging indicators such as pipeline velocity, conversion rates by segment, CAC payback periods, and full-funnel attribution
• Translate data into clear insights and recommendations that improve marketing efficiency and go-to-market strategy
• Identify opportunities for operational leverage and efficiency gains across the marketing organization
• Design, build, and own a multi-touch attribution framework across the entire customer journey, from first touch through closed-won revenue, enabling accurate channel ROI analysis and budget optimization
• Collaborate with Strategic Finance to develop sophisticated analytics models including cohort analysis, LTV modeling, and channel incrementality testing to support marketing investment decisions
• Own the marketing technology stack strategy and optimization, working closely with Revenue Operations and GTM Engineering teams to ensure seamless integration, data flow, and system performance across marketing automation, analytics platforms, and lead management tools
• Collaborate with RevOps to refine lead lifecycle definitions, scoring models, and routing logic, providing the marketing perspective on funnel optimization and conversion analysis
• Partner with GTM Engineering on data infrastructure projects, ensuring marketing events and attribution touchpoints are properly instrumented and flowing into the data warehouse
• Build operational excellence within the marketing organization through process documentation, campaign QA frameworks, and continuous improvement initiatives
• Serve as the analytics thought partner to the marketing team, translating data into strategic narratives that drive resource allocation, campaign planning, and channel mix optimization

Marketing Operations and Analytics Manager

SEO Marketing

• Combine SEO best practices, automation, and AI to build scalable workflows that power AirOps’ organic growth engine.
• Execute a high-velocity, high-quality AI Search and SEO roadmap, strengthening AirOps’ visibility across SERPs and AI answer engines.
• Build structured content systems that improve crawlability, extractability, and publishing velocity without sacrificing quality.
• Contribute insights, technical architecture, and structured publishing improvements that drive smarter, data-backed SEO decisions.
• Champion and produce public-facing examples that demonstrate best-in-class SEO-driven content engineering in action.
• Use Page360, SEO audits, keyword research, and performance data to guide content priorities and structured publishing improvements.
• Deliver measurable improvements across rankings, organic traffic, AEO citations, structured extractability, and workflow adoption.
• Build SEO-driven workflows for briefs, refresh cycles, publishing, internal linking, and structured outputs using repeatable templates.
• Create best-in-class human-in-the-loop workflows that improve SEO operations and inform future product development.
• Execute on-page optimization, publish content in the CMS, conduct technical SEO audits, and implement structured content updates.
• Lead keyword and topic research while supporting site architecture, internal linking strategy, schema implementation, structured data deployment, and SEO technical foundations.
• Build dashboards that track rankings, organic visibility, AEO performance, search behavior, and workflow impact, supported by recurring insights.
• Partner with content, brand, product, design, and search teams while monitoring content decay, SERP volatility, and performance trends.

Content Engineer, SEO Strategist

Learning and Development

• Lead 2-week cohort sessions across multiple skill levels (Foundations through Advanced), delivering interactive, demonstration-heavy experiences where participants build workflows in real-time. Run both public cohorts and private enterprise training sessions for 20+ person teams.
• Design and continuously evolve educational content across three certification tracks, creating session materials, builder exercises, homework assignments, and comprehensive takeaway documents that meet learners where they are.
• Guide participants from simple 2-4 step automations to sophisticated 15-25+ step orchestrations, teaching the foundational "Gather → Analyze → Extract" pattern and progressing to liquid query syntax, iterator patterns, and intelligent quality assurance systems.
• Travel to deliver in-person enablement sessions for enterprise customers, adapting curriculum to specific organizational needs and use cases while maintaining the core Content Engineer philosophy.
• Synthesize cohort pain points, feature requests, and learning barriers into actionable product insights. Your observations from where participants struggle most directly inform platform improvements and documentation priorities.
• Track and report on participant success metrics including workflow implementation rates, time savings achieved, team efficiency gains, and career advancement outcomes (promotions, raises, new titles).
• Develop self-serve learning materials, micro-certifications, and university-style resources that complement live instruction and enable scalable knowledge transfer.

Enterprise Customer Enablement – Training Specialist

Customer Support

• Frontline Customer Support: Manage and resolve customer inquiries via Intercom, helping users troubleshoot workflow issues, understand platform features, and overcome technical blockers with clear, empathetic guidance.
• Pattern Recognition & Synthesis: Identify recurring questions, common confusion points, and feature gaps by analyzing support ticket trends. Surface these patterns weekly to inform documentation priorities, cohort curriculum additions, and product roadmap decisions.
• Documentation Creation: Translate frequent support interactions into self-serve resources—help articles, troubleshooting guides, workflow examples, and best practice documentation that prevent future tickets.
• Curriculum Feedback Loop: Collaborate with the enablement team to identify where cohort participants struggle most post-training. Your frontline observations directly inform session content improvements and additional educational resources.
• Product Intelligence: Document feature requests, bug reports, and UX friction points with context about customer goals and workarounds. Provide product and engineering teams with the "why behind the what" to inform prioritization.
• Automated Help System Optimization: Work with the team to identify high-volume support queries that can be automated through AI-powered help responses, knowledge base integration, or proactive in-app guidance.
• Response Quality & Speed: Maintain fast response times while delivering thoughtful, complete answers that solve the root problem—not just the surface symptom. Balance efficiency with quality.
• Customer Health Monitoring: Flag customers showing signs of frustration, disengagement, or churning behavior. Collaborate with Customer Success on proactive outreach when support patterns indicate deeper issues.

Customer Support Specialist

Sales

• Lead, mentor, and develop a team of Account Executives with a focus on performance, skill development, and execution excellence
• Own pipeline quality, forecast accuracy, and operational discipline within your segment
• Partner closely with Sales Operations, Marketing, and Product to align strategy and improve conversion rates
• Drive consistent execution across discovery, solution design, demos, and late-stage deal management
• Establish a culture of high accountability, curiosity, and customer value creation
• Report on weekly metrics, team performance, and key risks or opportunities
• Recruit, onboard, and develop world-class sales talent