AirOps

Senior Account Manager

AirOps

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

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Salary

💰 $220,000 - $230,000 per year

Job Level

Senior

About the role

  • Drive Net Revenue Retention (NDR): Own the post-sales lifecycle for a portfolio of high-value accounts, focusing on retention and proactive expansion.
  • Strategic Upselling: Identify new use cases within existing accounts, navigating complex organizations to get AirOps into the hands of more teams.
  • Quarterly Business Reviews (QBRs): Move beyond "checking in." You’ll lead deep-dive sessions that demonstrate ROI through data and align AirOps capabilities with the customer’s long-term business goals.
  • Be a Product Expert: Stay at the forefront of AI. You’ll need to understand the nuances of LLMs and AI workflows to guide customers on how to optimize their "AirOps stack."
  • Voice of the Customer: Act as a bridge between our users and our Product/Engineering teams to ensure we are building what the market needs to scale.

Requirements

  • 5+ years of experience in Account Management, Sales, or Strategic Customer Success within B2B SaaS.
  • Proven history of managing $1M+ books of business with consistent expansion results.
  • Deep familiarity with the modern data and AI landscape.
  • Ability to work autonomously in a remote-first, fast-breaking environment.
Benefits
  • Equity in a fast-growing startup
  • Competitive benefits package tailored to your location
  • Flexible time off policy
  • Parental Leave
  • A fun-loving and (just a bit) nerdy team that loves to move fast!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementSalesStrategic Customer SuccessB2B SaaSData AnalysisAI WorkflowsLLMs
Soft Skills
AutonomyProactive ExpansionCommunicationCustomer AdvocacyStrategic Thinking