Aircall

Full-stack Engineer

• Design, development, deployment, and operation of AI driven features
• Collaborate with product managers, designers, and other engineers
• Propose innovative solutions by staying ahead of AI trends
• Participate in an on-call rotation for critical system issues
• Mentor and promote tech growth within the teams

Senior AI Software Engineer

• Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
• Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
• We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
• At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
• How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
• As a Senior AI Software Engineer, you will be responsible for the design, development, deployment, and operation of AI driven features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
• Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).

Marketing

• Support execution of the North America regional marketing plan, helping deliver planned campaigns, events, webinars, partner initiatives, and local activations that ladder up to global priorities.
• Review localised and adapted global campaigns, messaging, and assets, ensuring relevance and accuracy for the North America market.
• Assist with campaign and event operations, including asset QA and cross-functional coordination and resource requests with central marketing & campaign operation teams.
• Help ensure wider marketing and GTM teams have clear visibility into North America marketing initiatives, by supporting the upkeep of marketing calendars, project plans, reporting rhythms, and tracking processes.
• Support reporting and performance analysis, helping track leads and pipeline influence from regionally executed initiatives.
• Contribute market insights and competitor observations to inform North America strategy and support ongoing GTM alignment.
• Partner with local GTM teams on the operational execution of North America marketing initiatives, ensuring consistent communication and visibility across teams.

Regional Marketing Intern – 12 months

Manager

• Drive alignment and execution across teams to support key partnership initiatives
• Remove roadblocks, clarify priorities, and ensure initiatives land with impact
• Build the processes and infrastructure needed to scale execution across regions
• Coordinate with Product, GTM, and Ops teams to connect strategic vision to day-to-day delivery
• Report progress to leadership, linking outcomes to measurable business value

Principal Strategic Ecosystem Manager – EMEA, APAC

Sales

• Own team quota attainment, forecast accuracy, and overall pipeline health
• Actively coach deals in flight, join customer calls, and dig into discovery, deal strategy, and close plans
• Maintain a strong in-office presence to drive pace, urgency, and accountability
• Lead the shift from legacy telephony selling to AI-driven, outcome-based conversations
• Coach AEs to sell transformation focused on agent performance, efficiency, and customer experience
• Ensure reps can clearly articulate ROI, value realization, and long-term impact of AI adoption
• Continuously adapt sales motions as customer needs, product capabilities, and the AI landscape evolve
• Hire, develop, and retain high-performing sales talent
• Set clear standards for preparation, curiosity, execution, and follow-through
• Deliver direct coaching and make decisive performance calls when needed
• Drive best-in-class pipeline management, including strong qualification and disciplined deal inspection
• Ensure reps multi-thread effectively across customer organizations and engage the right stakeholders
• Push for clarity on decision criteria, buying process, and next steps in every opportunity
• Hold the team accountable to accuracy, rigor, and speed
• Bring new ideas to how we sell, coach, and scale using data, AI tools, and experimentation
• Challenge legacy ways of working and raise expectations for what great looks like
• Foster ownership, urgency, learning, and resilience
• Serve as a culture carrier for the NYC office and broader sales organization
• Balance high expectations with trust, transparency, and investment in people

Sales Manager

Salesforce Developer

• Design, develop, and optimize scalable, high-performance cloud-based solutions
• Work across the entire software development lifecycle, contributing to architecture, coding, testing, and deployment while ensuring high-quality and reliable deliverables
• Collaborate closely with cross-functional teams to translate requirements into technical solutions
• Solve challenging technical problems, mentor junior engineers, and make a meaningful impact on the design, development, deployment, and operation of software and features that add customer value.

Salesforce Engineer

Customer Support

• You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns.
• Your interactions with our customers directly impact their ability to run their teams efficiently.
• You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.

Customer Support Specialist

Frontend Engineer

• Design, development, and deployment of Aircall’s flagship products: Aircall Workspace and Aircall Dashboard.
• Collaborate with product managers, designers, and other engineers to offer pragmatic solutions.
• Work with your team to design solutions and be accountable for their execution.
• Maintain high standards by writing robust, maintainable code and participating in continuous improvement efforts.
• Work on enabling feature teams to ship value autonomously while keeping the core platform robust.

• Collaborate with product managers, designers and other engineers to offer pragmatic solutions to real-world problems and implement them end to end
• Work with your team to design solutions and be accountable for their execution
• Obtain a good understanding of the business to provide relevant solutions to users and clients
• Mentor and promote tech growth within the teams
• Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications

• Design, develop, deploy, and operate business-critical features
• Collaborate with product managers, designers, and engineers
• Mentor tech growth within the teams
• Ensure operational excellence, metrics, observability and best practices

Senior Software Engineer

• Be part of an engineering organization delivering high quality, secure, and scalable solutions
• Create, design, develop, test, and monitor your code in production autonomously
• Collaborate with product managers, designers and other engineers
• Obtain a good understanding of the business to provide relevant solutions