Customer Support Specialist
Aircall
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns.
- Your interactions with our customers directly impact their ability to run their teams efficiently.
- You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
Requirements
- Experience in a SaaS B2B customer support role is a plus
- Excellent written and verbal communication skills
- Technical aptitude
- Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
- Ability to multi-task across different tools and platforms
- Willingness to work with multiple teams in an international and multilingual remote/hybrid environment
Benefits
- Competitive salary package & equity
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, internet, and childcare reimbursements
- Generous parental leave policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent written communicationexcellent verbal communicationtechnical aptitudecuriosityempathymulti-taskingteam collaboration