Aircall

Customer Support Specialist

Aircall

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $0 - $50,000 per year

Job Level

Mid-LevelSenior

About the role

  • Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools.
  • With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences.
  • With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
  • How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
  • About the team: As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
  • Hours for this role will be Monday - Friday 9-6 PM EST.

Requirements

  • Experience in a SaaS B2B customer support role is a plus
  • Excellent written and verbal communication skills
  • Technical aptitude
  • Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
  • Ability to multi-task across different tools and platforms
  • Willingness to work with multiple teams in an international and multilingual remote/hybrid environment