AILY LABS

Ecommerce

• Serve as Senior Business Impact Lead on the Business Impact team in NYC.
• Take ownership of non-technical development focused on delivering impactful solutions for customers.
• Drive development of innovative solutions that produce measurable business outcomes and faster processes.
• Ensure future products align with and exceed client expectations; act as bridge between customers and development teams.
• Hold full accountability for projects; foster transparent and honest internal and external communication.
• Seek and provide constructive feedback; collaborate with stakeholders across the organization.
• Engage with Fortune500 CPG/Retail/eCommerce customers to shape product direction and outcomes.

Senior Customer Success Manager - CPG/Retail/eCommerce

Customer Success Manager

• Internal title: Senior Business Impact Lead within Business Impact team in NYC
• Take ownership of non-technical development, focusing on delivering impactful solutions for customers
• Drive development of innovative solutions that give business outcomes, enabling faster and more efficient processes
• Ensure future products align with and exceed client expectations, acting as bridge between customers and development teams
• Full accountability for projects; foster transparent and honest communication internally and externally while actively seeking and providing constructive feedback
• Shape future of intelligent decision-making; work at intersection of innovation and impact

Senior Customer Success Manager – Luxury

• Take ownership of non-technical development, focusing on delivering impactful solutions for our valued customers
• Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes
• Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams
• With full accountability for your projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback.
• Be part of the Business Impact team in NYC with internal title Business Impact Lead.

Customer Success Manager – Pharma R&D

Revenue Operations

• Own the day-to-day management and optimization of HubSpot CRM across the Sales organization
• Build and maintain workflows, sequences, reports, and dashboards to enable data-driven decision making.
• Help decide and support revenue forecasting, pipeline management, and the territory assignment process.
• Partner with GTM teams to design and implement scalable lead management and customer lifecycle processes.
• Ensure data integrity, accuracy, and hygiene across HubSpot and integrated systems.
• Troubleshoot system issues, liaise with stakeholders, and implement process improvements.
• Collaborate on tooling and integrations across the RevOps tech stack (e.g., HubSpot, ZoomInfo, LinkedIn Sales Navigator, Gong, etc.).
• Provide enablement and training for GTM teams to ensure best practices are adopted.

Senior Customer Success Manager - CPG/Retail/eCommerce

Senior Customer Success Manager – Luxury

Customer Success Manager – Pharma R&D

Revenue Operations Associate