Scaled Customer Success Manager
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Customer Success Manager – Pharma R&D
AILY LABS
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $200,000 per year
Job Level
Mid-LevelSenior
About the role
- Take ownership of non-technical development, focusing on delivering impactful solutions for our valued customers
- Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes
- Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams
- With full accountability for your projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback.
- Be part of the Business Impact team in NYC with internal title Business Impact Lead.
Requirements
- Bachelor, Master or MBA degree
- 5+ years of experience in Customer Success, Business, Consulting, and/or Product Management, with SaaS experience
- Experience working with large enterprise Pharma customers (Fortune Global 500/Big Pharma/Pharma 50)
- Experience working with R&D teams/functions - knowledgeable of R&D structures and drivers
- Strong communication and interpersonal skills and being comfortable interacting with senior management of large corporations
- Ability to prioritize tasks in a fast-paced environment with multiple stakeholders
- Independent worker and ability to take responsibility that timelines are met
- Strategic thinker; able to look at the bigger picture and not tunnel vision on small details
- Ability to simplify the complex and communicate the same way
