Scaled Customer Success Manager
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Senior Customer Success Manager – Luxury
AILY LABS
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $200,000 per year
Job Level
Senior
About the role
- Internal title: Senior Business Impact Lead within Business Impact team in NYC
- Take ownership of non-technical development, focusing on delivering impactful solutions for customers
- Drive development of innovative solutions that give business outcomes, enabling faster and more efficient processes
- Ensure future products align with and exceed client expectations, acting as bridge between customers and development teams
- Full accountability for projects; foster transparent and honest communication internally and externally while actively seeking and providing constructive feedback
- Shape future of intelligent decision-making; work at intersection of innovation and impact
Requirements
- Bachelor, Master or MBA degree
- 5+ years of experience in Customer Success, Business, Consulting, and/or Product Management
- ideally with some knowledge in the software /tech related area
- Experience managing high-profile Luxury customers with understanding of luxury market dynamics and customer expectations
- Proven ability to engage and influence upscale clientele, delivering exceptional customer service tailored to luxury standards
- Experience working with Finance functions - knowledgeable of finance structures and drivers is a plus
- Strong communication and interpersonal skills and comfortable interacting with senior management of large luxury corporations
- Ability to prioritize tasks in a fast-paced environment with multiple stakeholders
- Independent worker and able to take responsibility that timelines are met
- Strategic thinking and ability to simplify complex concepts
