Senior Customer Success Manager – Luxury

AILY LABS

full-time

Posted on: 9/4/2025

Origin: • 🇺🇸 United States • New York

✨ AI Apply

💰 $160,000 - $200,000 per year

Senior

About the role

Internal title: Senior Business Impact Lead within Business Impact team in NYC
Take ownership of non-technical development, focusing on delivering impactful solutions for customers
Drive development of innovative solutions that give business outcomes, enabling faster and more efficient processes
Ensure future products align with and exceed client expectations, acting as bridge between customers and development teams
Full accountability for projects; foster transparent and honest communication internally and externally while actively seeking and providing constructive feedback
Shape future of intelligent decision-making; work at intersection of innovation and impact

Bachelor, Master or MBA degree
5+ years of experience in Customer Success, Business, Consulting, and/or Product Management
ideally with some knowledge in the software /tech related area
Experience managing high-profile Luxury customers with understanding of luxury market dynamics and customer expectations
Proven ability to engage and influence upscale clientele, delivering exceptional customer service tailored to luxury standards
Experience working with Finance functions - knowledgeable of finance structures and drivers is a plus
Strong communication and interpersonal skills and comfortable interacting with senior management of large luxury corporations
Ability to prioritize tasks in a fast-paced environment with multiple stakeholders
Independent worker and able to take responsibility that timelines are met
Strategic thinking and ability to simplify complex concepts