Customer Support

• As a Customer Service Rep II, you will be responsible for providing personalized and professional service to participants of Structured Settlements.\n• You’ll do this by responding inquiries by annuitants. These inquiries may come in via mail, fax, or telephone and may require direct interaction with the annuitant / client and may require follow-up to missing or inaccurate information.\n• You will work with a significant degree of independence and will need to exhibit good judgment and a thorough understanding of Structured Settlement procedures and philosophies.\n• This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security!\n• Get your foot in the door within a growing division at Corebridge where the right candidates can accelerate and continue to grow.\n• Responsibilities: Respond to customer phone calls via recorded lines; Participate in monthly peer review to evaluate call quality; Research, analyze, and respond to moderate customer service inquiries within acceptable standards; Key data input for customer service requests within department quality guidelines; Handle high priority requests in a rapid, efficient, and accurate manner; Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation; Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail; Process other participant change requests (address, EFT's, etc.) within the department standards; Maintaining benefits to ensure payments are going to the payees correctly; Coordinate duties and tasks by effective prioritization of responsibilities and time management.

Customer Service Rep II, Institutional Markets

Job Level

About the role

Requirements