Customer Service Representative
Pacific Neuroscience Institute (PNI)
Customer Service Rep II, Institutional Markets
AIG
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- As a Customer Service Rep II, you will be responsible for providing personalized and professional service to participants of Structured Settlements.\n
- You’ll do this by responding inquiries by annuitants. These inquiries may come in via mail, fax, or telephone and may require direct interaction with the annuitant / client and may require follow-up to missing or inaccurate information.\n
- You will work with a significant degree of independence and will need to exhibit good judgment and a thorough understanding of Structured Settlement procedures and philosophies.\n
- This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security!\n
- Get your foot in the door within a growing division at Corebridge where the right candidates can accelerate and continue to grow.\n
- Responsibilities: Respond to customer phone calls via recorded lines; Participate in monthly peer review to evaluate call quality; Research, analyze, and respond to moderate customer service inquiries within acceptable standards; Key data input for customer service requests within department quality guidelines; Handle high priority requests in a rapid, efficient, and accurate manner; Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation; Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail; Process other participant change requests (address, EFT's, etc.) within the department standards; Maintaining benefits to ensure payments are going to the payees correctly; Coordinate duties and tasks by effective prioritization of responsibilities and time management.
Requirements
- 3+ years of insurance experience preferably with immediate or deferred annuity products.\n
- Attention to detail and accuracy.\n
- Excellent written and oral communication skills.\n
- Good problem solving and analytical skills.\n
- Strong Customer and Team Orientation.\n
- Ability to work independently with minimal supervision.\n
- Ability to multitask and handle high work volume with tight deadlines\n
- Proficient in Word, Excel, and Microsoft Windows.\n
- Some College Preferred but not mandatory.\n
- Bi-lingual is a plus.
