Agilent Technologies

Account Manager

• Manage installed base inventory and oversee contract set-up for assigned accounts
• Monitor contract performance and ensure customer satisfaction
• Develop tailored solutions to meet diverse customer needs
• Identify and pursue new business opportunities in a structured manner
• Drive account plans to achieve financial targets
• Collaborate closely with Field Service, Instrument Sales, and Service Sales teams
• Propose Asset Management, Enterprise Solutions, and Multi-Vendor Services to expand business volume

Service Sales Account Manager

Project Manager

• Provide leadership in Agilent internal or Customer projects as Project Manager throughout the project lifecycle
• Responsible for supporting and enabling the end-to-end customer engagement in Enterprise Services
• Provides expert knowledge on portfolio, business processes and requirements, and internal company tools
• Assists cross functional team in opportunity identification and development
• Leads cross functional team through implementation and go-live of successful deal development or projects
• Ensures all business processes are executed in compliance to Agilent business standards throughout end-to-end engagement
• Drive profitable growth of the APAC Enterprise Services business through effective utilization of Agilent internal tools
• Identify and reconcile cross functional barriers to doing business through collaborative solution development
• Champion positive outcomes for both Agilent and customers by ensuring rigor and effectiveness in executing business processes.

Enterprise Services Project Manager

Systems Engineer

• Designs, develops, tests and debugs software programs, products and tools required for the operation and control of programmable products and systems
• Develops algorithms to align and calibrate equipment
• Designs and executes test plans to ensure new firmware meets specifications, functionalities and performance requirements
• Works closely with a cross-disciplinary team of other software engineers, firmware engineers, mechanical and electrical engineers and scientists to create complete instruments systems
• Monitors industry trends for technological evolutions and leverages appropriate technology
• Incorporates proper cybersecurity practices throughout development stages
• Works well independently and collaboratively while balancing long-term development activities with time-sensitive assignments

Embedded Systems Engineer

Program Manager

• Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites.
• Responsible for managing the delivery of large integrated support services solutions to external customers.
• Collaborates with the Agilent Enterprise Sales team to develop sales opportunities.
• Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.

Enterprise Strategic Program Manager

Sales

• Provide process and administrative support within sales to ensure efficient operations.
• Support sales-related activities, including managing the administrative tasks of tender business.
• Process internal orders.
• Communicate product changes.
• Handle campaign inquiries.
• Regularly generate or assist in the creation of sales reports to support business insights.
• Support the Country General Manager with various tasks.

Tender Specialist, Sales Process – Administrative Support

Field Engineer

• Support our customers with on-site installation, preventive maintenance, and repair of Agilent Gas Chromatography systems.
• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
• Train other field engineers and customers on the solutions.

Field Service Engineer – GCMS

Product Designer

• Collaborate with product owners, sponsors, and experts to represent user needs.
• Apply user-centered design across Agilent’s customer platforms from concept to launch.
• Define UX scope and strategy with stakeholders and digital teams.
• Use personas, insights, analytics, and competitive research to guide design.
• Conduct user and competitive analysis to inform solutions.
• Create flows, wireframes, prototypes, and presentations.
• Work with UX/UI designers on concepts and final requirements.
• Lead and support user testing from planning to reporting.
• Join key product meetings and support launches.
• Map customer journeys to reduce drop-offs and boost conversions.
• Turn research insights into actionable testing ideas.
• Partner with cross-functional teams to deliver timely, high-quality results.

Digital UX Designer – Commerce Web

• Collaborate with product owners, stakeholders, and designers to create user-centered solutions that meet business and technical goals.
• Turn approved test concepts into production-ready UIs with accurate Figma files, style specs, and assets.
• Design responsive, visually engaging interfaces for desktop and mobile B2B/B2C commerce.
• Apply and refine the Agilent Design System for consistent typography, color, branding, and imagery.
• Build wireframes, mockups, and prototypes to effectively communicate design ideas and rationale.
• Solve complex problems with clean, intuitive design solutions that improve user experience.
• Evolve and document design system tokens, components, and patterns for scalable consistency.
• Advocate for design best practices and contribute to the digital style guide.
• Keep up with UI trends, tools, and technologies to deliver modern design solutions.
• Engage in Agile workflows, including discovery, planning, testing, and post-launch design support.

Digital UI Designer – Commerce Web

• responsible for marketing the company’s products via telephone, email, and webchat
• generate prospective customers by initiating calls
• maintain a database of well-qualified leads

Sales Lead Development

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations
• Proactively responds to potential equipment or software issues
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers