Engineer – ICPMS, GCMS Technical Support
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: California • Oklahoma • United States
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Salary
💰 $43 - $72 per hour
About the role
- Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
- This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions
- May support 3rd party products and occasionally visit customer site
- Leverages post sales interactions with customers to probe and qualify further revenue opportunities
- May book transactional sales opportunities and provides highly qualified leads to sales
- There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
Requirements
- Bachelor of Science Degree in Chemistry, Biochemistry, Biology, Microbiology or equivalent
- Typically 4+ years relevant experience with ICPMS or GCMS technologies
- 4+ years practical experience using or supporting ICPMS and GCMS technologies preferred
- Experience with 21CFR compliance software a plus
- Logical troubleshooting skills
- Excellent verbal and written communication skills
- Shift will be for Pacific time zones - 8 am to 5 pm Pacific
Benefits
- eligibility for bonus
- stock
- benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ICPMSGCMStroubleshootingtechnical supportproblem resolutioninstallationsconsultingremote diagnosticspreventive actionstransactional sales
Soft Skills
communicationlogical thinkingcustomer interactionproblem-solvingsales qualification
Certifications
Bachelor of Science Degree