Agero, Inc.

Operations

• Agero is expanding its Operational Excellence team and is looking for a Manager to help establish and scale our Continuous Improvement (CI) framework.
• The Operational Excellence Manager will be responsible for identifying, executing, and sustaining high-impact initiatives across multiple lines of business.
• Focus on delivering measurable service quality improvements and optimizing unit economics by addressing root causes rather than symptoms.
• Lead cross-functional teams and build support for CI tools in an environment where these practices are not fully mature.
• Drive significant operational change within a high-volume, low margin service organization.

Operational Excellence Manager

Customer Support

• Handle vehicle-related inquiries, provide technical support, and resolve customer issues with exceptional care.
• Manage a High Volume of Cases: Handle inbound calls and outbound follow-ups to resolving concerns, from troubleshooting Kia Connect and mobile app integration to navigating warranty coverage, repair assistance, and service campaigns.
• Be the Customer’s Voice: Serve as the bridge between customers, dealerships, Kia, and any third party vendors, ensuring smooth communication and empathetic solutions.
• De-escalate and Resolve: Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions.
• Provide Technical Guidance: Help customers troubleshoot vehicle features such as the Owner’s Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support.

Tech Support & Customer Service Representative

Account Manager

• Serve as the primary executive relationship owner and commercial leader for a single Strategic Account in the P&C Insurance industry.
• Ensure client and revenue retention, significant growth, and executive alignment within valuable partnerships.
• Lead the entire lifecycle of the partnership, including overall ownership of the Strategic Account.
• Proactively identify and capture cross-sell and upsell opportunities across the full product suite.
• Lead high-stakes contract renewals and commercial negotiations to secure long-term growth.

Strategic Account Manager – Senior Director

Financial Planning and Analysis

• The Financial Analyst II position is needed to lead analysis and reporting for revenue and expenses which span the P&L.
• Key role in managing financial systems required for reporting.
• Work in close partnership with the Senior Leadership Team to provide consistent forecasting on client revenue & expenses.
• Provide detailed financial analysis that will aid in managing our profitability effectively.
• Instrumental in our monthly close and annual planning process, with reporting responsibilities spanning the entire P&L.
• Significant opportunities for growth, assisting in strategic areas of the business where we are growing revenue quickly.