Agero, Inc.

Tech Support & Customer Service Representative

Agero, Inc.

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Handle vehicle-related inquiries, provide technical support, and resolve customer issues with exceptional care.
  • Manage a High Volume of Cases: Handle inbound calls and outbound follow-ups to resolving concerns, from troubleshooting Kia Connect and mobile app integration to navigating warranty coverage, repair assistance, and service campaigns.
  • Be the Customer’s Voice: Serve as the bridge between customers, dealerships, Kia, and any third party vendors, ensuring smooth communication and empathetic solutions.
  • De-escalate and Resolve: Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions.
  • Provide Technical Guidance: Help customers troubleshoot vehicle features such as the Owner’s Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support.

Requirements

  • Must currently live in the state of Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
  • 1+ year of customer service, sales, or technical support (preferably in a fast-paced contact center). Good tenure, demonstrated career progression, and prior remote work experience are strong plus.
  • Genuine passion for helping others, with proven experience in customer-facing or support roles.
  • Comfortable using Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information.
  • Thrive in a professional virtual contact center environment, collaborating effectively with peers and leaders remotely on the phone, through email or chat, and on Zoom.
  • Availability for all shifts - days, evenings, or nights, and on weekends & holidays, or other peak call times as needed to support our customers.
  • Must pass a criminal background screening.
  • To work with us, you will need to provide your own gear. This includes a quiet workspace free from distractions. A compatible personal desktop or laptop computer, wired high-speed internet, a webcam, an active cell phone, and a wired headset are all required.
Benefits
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off
  • Tuition Reimbursement
  • Complimentary Roadside Assistance
  • Employee Assistance & Work/Life Program (EAP)
  • Career growth and advancement opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingcustomer servicesalescase managementvehicle features supportmobile app integrationwarranty coverage assistancerepair assistanceservice campaigns
Soft Skills
active listeningempathyproblem-solvingcommunicationcollaborationcustomer advocacyde-escalationpersonalized supportadaptabilitypassion for helping others