Operational Excellence Manager
Agero, Inc.
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Salary
💰 $100,000 - $130,000 per year
About the role
- Agero is expanding its Operational Excellence team and is looking for a Manager to help establish and scale our Continuous Improvement (CI) framework.
- The Operational Excellence Manager will be responsible for identifying, executing, and sustaining high-impact initiatives across multiple lines of business.
- Focus on delivering measurable service quality improvements and optimizing unit economics by addressing root causes rather than symptoms.
- Lead cross-functional teams and build support for CI tools in an environment where these practices are not fully mature.
- Drive significant operational change within a high-volume, low margin service organization.
Requirements
- Bachelor’s degree required, industrial engineering or process engineering strongly preferred.
- Lean Six Sigma Black Belt certification required.
- 5-7 years of experience delivering results from Operational Excellence / Continuous Improvement initiatives, experience in high volume, low margin industries preferred.
- Familiarity with Human Factors Engineering preferred.
- Demonstrated success in deploying an Operational Excellence/Continuous Improvement transformation within an organization early in the CI/Lean maturity curve.
- Strong business acumen with ability to connect the impact of projects and actions to business outcomes.
- History of delivering results in process improvement and process reengineering.
- Expertise in teaching continuous improvement methodologies (DMAIC, SIPOC, VOC, process mapping, value stream mapping, 5 Whys, etc).
- Excellent data and business analysis skills, able to complete detailed evaluations of structured and unstructured data to glean insights and drive improvements.
- Strong problem solving, project management, and communication skills with ability to make compelling recommendations to cross-functional leaders that balance business objectives, constraints and risks.
- Capable of thriving under minimal supervision.
Benefits
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Lean Six SigmaDMAICSIPOCVOCprocess mappingvalue stream mapping5 Whysdata analysisprocess improvementprocess reengineering
Soft Skills
problem solvingproject managementcommunicationbusiness acumencross-functional leadershipanalytical thinkingrecommendation makingadaptabilityteam buildinginitiative
Certifications
Lean Six Sigma Black Belt