Agent

Full-stack Engineer

• Build AI-enabled automation products using Python and modern JavaScript frameworks
• Design, implement, and maintain LLM-based features and RAG pipelines
• Develop agentic tools and scalable agent-driven systems using AI frameworks and web automation (Selenium, Playwright)
• Rapidly prototype, iterate, and ship MVP features with scalability and maintainability in mind
• Collaborate within a small, high-impact founding team to shape platform features for Amazon sellers
• Work remotely from LATAM while aligning schedules to US/PST hours

Senior Full Stack Engineer

Performance Marketing

• Take ownership of paid media accounts across Meta, Google, TikTok, and Twitter including daily decision-making on budgets, ad performance, and optimization
• Manage basic social media tasks, provide reporting, and handle administrative duties to support agency operations
• Act as primary point of contact for clients; communicate clearly and confidently in meetings and presentations
• Implement and execute digital marketing strategies and provide tactical campaign support
• Utilize digital platforms like Shopify and social ad management tools; support email/SMS platforms such as Klaviyo, HubSpot, or Iterable (plus)
• Conduct reporting and analysis to monitor performance, identify trends, and make data-driven decisions

Junior Marketing Manager, Paid Media

Engineer

• Provide advanced support for end-users and resolve complex issues beyond basic troubleshooting.
• Troubleshoot network-related issues such as connectivity problems, VPN access, and configuration errors.
• Handle escalated tickets and mentor lower-level teams.
• Install, configure, and update hardware and software for users.
• Diagnose and resolve LAN/WAN issues including routers, switches, and firewalls.
• Proactively monitor network performance to prevent downtime.
• Support and troubleshoot VPN, remote access setups, and security configurations.
• Maintain and support network hardware such as wireless access points and peripherals.
• Take ownership of complex or high-priority incidents and document support activities.
• Collaborate with network engineers, sysadmins, and IT leadership and contribute to knowledge base updates.
• Support systems integrated with the network (e.g., Active Directory, printers) and assist with network upgrades.
• Use tools such as SolarWinds or PRTG to monitor network health and generate reports.
• Deliver outstanding support and clear communication to non-technical users.

Senior Service Desk Engineer

• Provide assistance to the helpdesk team on triage and prioritizing of all new tickets received to the business queue helpdesk.
• Answer calls from the main service desk help call queue and create new tickets as needed.
• Work from the Level 2 helpdesk priority queue to resolve client issues at a level 2 knowledge standpoint.
• Provide support assistance with inter-helpdesk escalations from level 1 technicians.
• Maintain documentation and configurations for clients as tickets are resolved.
• Maintain standard operating procedures for helpdesk support.
• Perform other related duties as assigned.
• Maintain office cleanliness and order.
• Assist in mentorship opportunities with lower-level technicians when possible.

Level 2 Service Desk Engineer

Customer Success Manager

• Lead onboarding – configure real-time doc pipelines, style guides, and glossaries so customers see value in minutes, not weeks.
• Review & refine AI output – ensure every generated snippet is clear, accurate, and on-brand before it reaches end users.
• Coach customers – train both writers and developers on docs-as-code and AI-augment­ed workflows.
• Drive adoption – analyze usage data, run health checks, and create playbooks that expand the company's footprint across teams.
• Voice of the customer – surface feedback and trends that inform our roadmap, from new integrations to smarter personalization.
• Build community – contribute tips, templates, and success stories that help other DevTools teams modernize their docs.