Director, Call Center Training
DSI
Business Training Consultant
Aflac
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Reviews, designs, and develops both e-learning and instructor led training programs and facilitates implementation of learning initiatives
- Consults with leaders to assess training and developmental needs stemming from new or revised policies/procedures and formulates training plans
- Determines appropriate instructional methods (self-study, individual training, on-the-job training, mentoring, computer tutorial, etc.) and evaluates participant progress
- Tests, monitors, evaluates, reports, and follows up on progress of participants and prepares narrative and statistical reports of program effectiveness
- Designs and facilitates training programs and conducts advanced training programs for leadership on new products/services, selling skills, and system changes
- Tracks and analyzes training programs by examining training participants’ performances and recommends changes
- Researches, gathers, and verifies information to create written documents and visual aids for e-learning and instructor led training programs
- Edits, proofreads, and/or coordinates production of assigned materials and controls distribution of documentation as authorized
- Conducts train-the-trainer sessions and develops/maintains certification processes to ensure quality and consistency of learning
- Develops project plans and implementation timelines and manages time/priorities to achieve those plans
- Coordinates and leads efforts with peers and business leaders to resolve business needs and mentors peers
- Develops innovative solutions for content presentation, performs content audits, gap analysis, and proposes best practices in technology and delivery methods
- Maintains knowledge on adult learning theory, facilitation skills, and emerging training technologies
- Performs other duties as assigned
Requirements
- Classroom Management Skills
- Knowledge of writing principles, English grammar, and spelling to create, edit, and/or proofread professional-quality publications
- Working knowledge of media file formats, standards, and best practices for web presentation
- Broad knowledge of current adult learning theory
- Excellent oral, written, and interpersonal communications skills
- Strong project management skills
- Microsoft Excel and PowerPoint: Intermediate skillset
- Microsoft Word: Advanced skillset
- Bachelor\'s Degree in Business Administration or related field
- Five to six years of job-related work experience (or an equivalent combination of education and experience)
- Training certification (preferred)
- Instructional Design Experience (preferred)
- LTD knowledge (preferred)
- Classroom style training experience (preferred)
- Travel Less than or equal to 10%
