Senior Account Manager – Construction
Newfront
Account Manager I
Aflac
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- Collects and reconciles premiums and non-premiums based on customer invoicing and reconciliation
- Collects and minimizes outstanding balances and delinquencies to assigned accounts
- Proactively reaches out and follows up on customer delinquency status, including timely communication with internal Account Executive team
- Responds to incoming calls and email communication to resolve issues regarding customer billing inquiries according to departmental service level agreements
- Prepares and delivers new PLADS customer meetings, to include premium calculations and billing interview documents
- Analyzes billing statements and calculations, performing audit discrepancy reviews, and works with customer to correct invoicing as needed
- Uses state guidelines in order to prepare and send Certified Notice of Cancellation documents to accounts with past due balances
- Contacts past due accounts to collect past due premium
- Negotiates pay agreements with accounts including payment schedule, amount owed, method of payment, etc.
- Cancels accounts when necessary and produces detailed final bill
- Conducts pro-active outbound contact to PLADS small group customers on a routine basis
- Assists small group customers with administrative changes, eligibility inquiries and updates, premium payments, billing inquiries, and requests for forms
- Ensures compliance for assigned transactions to agreed service levels
- Identifies and resolves problems, verifies accuracy of processed transactions, reconciles, and performs duties per defined procedures
- Provides administrative support to local team and participates in projects as assigned
- Collects account data from well-established sources, and prepares high-quality and timely reports including verification, commentary, and analysis of trends to facilitate the decision-making process
- Monitors finance business processes and reporting in ordered to identify opportunities for improvement
- Reviews and analyzes customer service levels using standard reporting tools and highlights discrepancies against plan; anticipates, recognizes, and responds to the needs of the customer
- Provides detailed procedural advice, and specialized administrative support to internal clients, to ensure internal standards adherence
- Performs account management tasks and processes, including data and document storage, maintaining accurate records and transactions, and reconciliations for various accounts
- Performs other related duties as required
Requirements
- High School Diploma or Equivalent
- Three or more years of experience in billing and premium remittance, account management or professional job-related experience
- Understanding of financial transactions, debits/credits and reconciliation
- Knowledge of insurance policies, billing cycles, and premium payment structures
- Awareness of financial regulations such as HIPAA and state insurance laws
- Attention to detail
- Time Management
- Software proficiency
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity)
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays
- Up to 20 days PTO for any reason
- State-mandated sick leave if eligible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billingpremium remittanceaccount managementfinancial transactionsreconciliationinsurance policiesbilling cyclespremium payment structuresaudit discrepancy reviewsdata analysis
Soft skills
attention to detailtime managementproblem solvingcommunicationcustomer servicenegotiationadministrative supportproactive outreachorganizational skillsteam collaboration
Certifications
High School Diploma or Equivalent
