Account Manager

• Collects and reconciles premiums and non-premiums based on customer invoicing and reconciliation
• Collects and minimizes outstanding balances and delinquencies to assigned accounts
• Proactively reaches out and follows up on customer delinquency status, including timely communication with internal Account Executive team
• Responds to incoming calls and email communication to resolve issues regarding customer billing inquiries according to departmental service level agreements
• Prepares and delivers new PLADS customer meetings, to include premium calculations and billing interview documents
• Analyzes billing statements and calculations, performing audit discrepancy reviews, and works with customer to correct invoicing as needed
• Uses state guidelines in order to prepare and send Certified Notice of Cancellation documents to accounts with past due balances
• Contacts past due accounts to collect past due premium
• Negotiates pay agreements with accounts including payment schedule, amount owed, method of payment, etc.
• Cancels accounts when necessary and produces detailed final bill
• Conducts pro-active outbound contact to PLADS small group customers on a routine basis
• Assists small group customers with administrative changes, eligibility inquiries and updates, premium payments, billing inquiries, and requests for forms
• Ensures compliance for assigned transactions to agreed service levels
• Identifies and resolves problems, verifies accuracy of processed transactions, reconciles, and performs duties per defined procedures
• Provides administrative support to local team and participates in projects as assigned
• Collects account data from well-established sources, and prepares high-quality and timely reports including verification, commentary, and analysis of trends to facilitate the decision-making process
• Monitors finance business processes and reporting in ordered to identify opportunities for improvement
• Reviews and analyzes customer service levels using standard reporting tools and highlights discrepancies against plan; anticipates, recognizes, and responds to the needs of the customer
• Provides detailed procedural advice, and specialized administrative support to internal clients, to ensure internal standards adherence
• Performs account management tasks and processes, including data and document storage, maintaining accurate records and transactions, and reconciliations for various accounts
• Performs other related duties as required

Account Manager I

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National Account Manager

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Key Account Manager

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