Onboarding Relationship Manager
Prudential Financial
Account Manager
City Wide Facility Solutions Jacksonville
full-time
Posted on:
Location Type: Hybrid
Location: Cedar Knolls • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy, and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
- Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
- Ensure adequate (internal and external) staffing needs to service clients.
- Promote the sale of, procure and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Participate and be present in monthly IC paydays.
Requirements
- High School diploma required, bachelor’s degree highly desirable.
- Highly detail oriented and excellent follow-through on commitments.
- Must be driven, self-motivated/self-starter, and good at problem solving
- Positive and out-going personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Must have reliable transportation.
- Must be able to sit at a desk while in office
- Must be able to stand/walk for extended periods of time
- Must be able to lift at least 50 lbs.
Benefits
- Health insurance
- 401k plan
- Paid time off
- Dental insurance
- Vision insurance
- Life insurance
- Paid training to enhance your skills
- Cell phone allowance to stay connected
- Mileage reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client retentionservice strategynegotiationquality controlstaffingcontract managementproblem solvingbuilding information managementcompliance monitoringsupply procurement
Soft skills
detail orientedexcellent follow-throughself-motivatedrelationship buildingverbal communicationwritten communicationpositive personalityout-goingleadershipsupervision
Certifications
High School diplomaBachelor's degree
