Onboarding Relationship Manager
Prudential Financial
Senior Account Manager
Second Melody
full-time
Posted on:
Location Type: Hybrid
Location: Chester • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $90,000 per year
Job Level
Senior
About the role
- Manage the development of scopes of work and annual budgets for assigned account(s) in partnership with internal team
- Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure team compliance with Teamwork for accurate billing
- Identify organic growth opportunities by understanding client goals and making suggestions to supervisor and ultimately client
- Participate in internal brainstorms and planning sessions, contributing ideas and capturing action items aligned to client strategic objectives
- Build knowledge of brands, market, and business objectives; monitor market and competitive trends
- Participate in new business pitches as opportunities arise
- Serve as day-to-day client contact for assigned clients, managing daily communication, setting expectations, and building trusted relationships
- Lead client meetings, tactical project discussions with strategic references, and status calls, ensuring clear documentation of decisions and action items; attend workshops and conferences
- Develop Project Briefs that align with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members
- Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the Brief
- Lead tactical project execution, addressing client feedback and challenges with timely solutions; capture feedback, asking strategic questions to guide revisions and maintain project focus
- Operate within internal workflows and client processes throughout project lifecycle
- Set and manage client expectations regarding deliverables, timelines, and budgets
- Foster and inspire a deeply collaborative atmosphere and culture
- Present work to clients for approval with cross-functional team members; solicit feedback on tactical execution
- Collaborate with cross-functional team members to deliver on Project Briefs, client expectations, and in accordance with brand guidelines
- Deliver work on time and in accordance with budgeted hours
- Work within agency systems and processes
- Mentor junior Account team members and direct them in finding creative solutions to day-to-day challenges, encouraging cross-functional collaboration
Requirements
- 3+ years of pharmaceutical/biotech industry (in-house) or pharmaceutical/biotech agency experience managing branding-related projects across various mediums including but not limited to digital, print, environmental and events
- Ability to juggle multiple projects, meet deadlines, and stay solutions-focused
- Excellent written and verbal communication skills
- Experience presenting to clients
- Open, collaborative mindset—comfortable with feedback and iteration
- Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions
- Proficient with Google Docs (including slide development) and agency workflow/project management systems
- Willingness to travel for client meetings or workshops as needed
Benefits
- Vacation - 12 days
- Personal - 12 days
- Sick - 5 days
- Paid Holidays
- Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium
- Voluntary vision and dental plan
- 401k company match 4% of annual salary (available after 1 full year of employment)
- Opportunity for online/ in-person training and events to further grow professionally that will be funded by Second Melody
- Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbudget managementfinancial trackingcreative deliverables reviewbranding project managementdigital mediaprint mediaevent managementstrategic planningclient presentations
Soft skills
communication skillscollaborationproblem-solvingdetail-orientedorganizational skillsproactive natureclient relationship managementmentoringteam leadershipadaptability
