Account Manager

• Manage the development of scopes of work and annual budgets for assigned account(s) in partnership with internal team
• Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure team compliance with Teamwork for accurate billing
• Identify organic growth opportunities by understanding client goals and making suggestions to supervisor and ultimately client
• Participate in internal brainstorms and planning sessions, contributing ideas and capturing action items aligned to client strategic objectives
• Build knowledge of brands, market, and business objectives; monitor market and competitive trends
• Participate in new business pitches as opportunities arise
• Serve as day-to-day client contact for assigned clients, managing daily communication, setting expectations, and building trusted relationships
• Lead client meetings, tactical project discussions with strategic references, and status calls, ensuring clear documentation of decisions and action items; attend workshops and conferences
• Develop Project Briefs that align with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members
• Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the Brief
• Lead tactical project execution, addressing client feedback and challenges with timely solutions; capture feedback, asking strategic questions to guide revisions and maintain project focus
• Operate within internal workflows and client processes throughout project lifecycle
• Set and manage client expectations regarding deliverables, timelines, and budgets
• Foster and inspire a deeply collaborative atmosphere and culture
• Present work to clients for approval with cross-functional team members; solicit feedback on tactical execution
• Collaborate with cross-functional team members to deliver on Project Briefs, client expectations, and in accordance with brand guidelines
• Deliver work on time and in accordance with budgeted hours
• Work within agency systems and processes
• Mentor junior Account team members and direct them in finding creative solutions to day-to-day challenges, encouraging cross-functional collaboration

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