Second Melody

Account Manager

• Be attentive and aware of all customer correspondence on assigned projects
• Respond to customer requests with informed and helpful next steps and answers
• Attend customer meetings and represent the agency and the project in an appropriate manner
• Absorb customer feedback and ask the right questions prior to delivering feedback to creative team
• Provide clear direction and strategy to cross-functional internal teams
• Review deliverables to make sure they make sense strategically and have been executed accurately before sending to clients
• Be an advocate for the creative team and ensure they have time to create
• Update project timelines being aware of key client deadlines, employee bandwidth and other projects going on
• Update project management software tasks and projects
• Assist with monthly project invoicing
• Ensure that all projects are delivered on-time, within scope and within budget
• Create and maintain comprehensive project documentation
• Ensure accurate hour logging by the team
• Allocate tasks to the necessary people, and communicate with them regularly about what is upcoming and the status of each task
• Keep stakeholders informed about the project
• Keep track of hours logged and out-of-pocket costs, and compare them to the planned budget
• At the end of projects put together a postmortem report based on profitability and identify project wins and areas of improvement

Account Coordinator

Designer

• Participate in team meet-and-greets and 1:1 sessions with leadership to gain exposure to the Second Melody mission and client roster
• Learn design research best practices and see how insights inform comprehensive design briefs based on scope, problem, and budget
• Collaborate with directors to explore conceptual "Big Ideas" and build confidence in communicating design decisions
• Explore the connection between visual identity and brand narrative while learning how to maintain consistency across complex applications
• Gain hands-on exposure to bringing concepts to life through the production phase, including print preparation and vendor coordination
• Develop an eye for quality control by observing the review of technical specs, materials, samples, and physical proofs
• Assist in translating established brand identities into digital environments while learning usability and accessibility best practices
• Gain an understanding of how design decisions impact development and observe the requirements for a successful technical handoff
• Apply skills and observations from all program units to active or simulated client projects alongside the design team
• Integrate into the studio culture through participation in internal reviews, team critiques, and cross-functional huddles
• Gain experience with professional workflow management, including how to navigate timelines, priorities, and revisions under mentorship

Account Coordinator

Design Intern