Account Coordinator

Second Melody

Account Coordinator at Second Melody responsible for client relations and project management. Supporting strategic customer connections and team collaboration in a branding studio.

Posted 5/18/2026full-timeChester • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 per yearWebsite

About the role

Key responsibilities & impact

Be attentive and aware of all customer correspondence on assigned projects
Respond to customer requests with informed and helpful next steps and answers
Attend customer meetings and represent the agency and the project in an appropriate manner
Absorb customer feedback and ask the right questions prior to delivering feedback to creative team
Provide clear direction and strategy to cross-functional internal teams
Review deliverables to make sure they make sense strategically and have been executed accurately before sending to clients
Be an advocate for the creative team and ensure they have time to create
Update project timelines being aware of key client deadlines, employee bandwidth and other projects going on
Update project management software tasks and projects
Assist with monthly project invoicing
Ensure that all projects are delivered on-time, within scope and within budget
Create and maintain comprehensive project documentation
Ensure accurate hour logging by the team
Allocate tasks to the necessary people, and communicate with them regularly about what is upcoming and the status of each task
Keep stakeholders informed about the project
Keep track of hours logged and out-of-pocket costs, and compare them to the planned budget
At the end of projects put together a postmortem report based on profitability and identify project wins and areas of improvement

Requirements

What you’ll need

Possession of creative flair, versatility, conceptual/visual ability and originality
Ability to backup ideas and defend choices with research and reasoning
Ability to interact, communicate and present ideas
Up to date with industry leading software and technologies
Realism regarding time, costs and deadlines
A well-balanced tendency towards both the task-oriented and human-side of working in a studio environment
Personable and outgoing when it comes to customer interactions
Focused on the bigger picture of the initiatives
Highly organized, disciplined, driven and energetic
Pays close attention to direction and knows when to check-in or ask for assistance
Exercises excellent judgment in determining what can and cannot be efficiently accomplished prior to receiving approval/direction
Discrete and trustworthy with sensitive firm and customer information
Demonstrate an understanding and commitment to Second Melody, our goals and our growth
Be resourceful. Focus on solutions rather than problems

Benefits

Comp & perks

Vacation - 12 days
Personal - 12 days
Sick - 5 days
Paid Holidays
Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium
Voluntary vision and dental plan
401k company match 4% of annual salary (available after 1 full year of employment)
Opportunity for online/ in-person training and events to further grow professionally that will be funded by Second Melody
Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows

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Soft Skills

customer correspondencecustomer feedbackclear directionadvocacy for creative teamproject documentationtask allocationstakeholder communicationattention to detailproblem-solvingjudgment