AffirmedRx, a Public Benefit Corporation

Operations

• Serve as the primary point of contact for day-to-day operational inquiries from clients and internal teams
• Oversee benefit design setup, annual updates, testing, and processing of change requests
• Partner with internal teams to resolve member-specific issues, including prior authorization (PA) denials, pharmacy processing errors, and eligibility concerns
• Coordinate member communications, ensuring timely approvals and accurate delivery of materials
• Maintain organized client materials, including benefit summaries, plan documentation, and project trackers
• Track, document, and report on the status of client requirements and operational timelines
• Coordinate accordingly to ensure internal and external data needs are met, timely and accurately
• Partner with internal teams (e.g., Implementation, Clinical, Operations) to ensure accurate execution of client requirements
• Support onboarding processes for new client implementations, annual benefit design changes, and benefit updates as needed
• Participate in internal meetings and projects to support client performance and continuous process improvement
• Address system configuration issues, vendor coordination, and shared NPI reporting
• Monitor accumulators and ensure compliance with PA turnaround times and other regulatory metrics
• Escalate complex issues and collaborate with leadership to ensure resolution aligns with client expectations

Client Operations Manager

Content Writer

• Take ownership of assigned proposal tasks, managing day-to-day activities to deliver high-quality work
• Establish and manage project timelines, ensuring timely completion of tasks and adherence to deadlines
• Work within a proposal collaboration tool to organize and populate content effectively
• Support supplemental projects and administrative tasks related to proposal development
• Write, edit, and refine proposal content to ensure clarity, relevance, and alignment with client needs
• Research prospects to tailor content to their industry, challenges, and culture
• Format and finalize proposals to reflect AffirmedRx’s brand and professional standards
• Review and copyedit materials developed by peers and colleagues to maintain consistency and quality
• Collaborate closely with proposal team members, Sales, Pricing, and Subject Matter Experts (SMEs)
• Partner with internal teams to create visually compelling graphical representations of written material
• Participate in database updates to maintain accurate and current proposal content
• Identify opportunities for continuous improvement in proposal development processes
• Ensure consistency, accuracy, and compliance with proposal guidelines and best practices
• Maintain a proactive approach to refining workflows for efficiency and effectiveness
• Ensure all deliverables meet AffirmedRx’s high standards for content and presentation

Client Operations Manager

Senior Proposal Writer