Vice President, Client Management

AffirmedRx, a Public Benefit Corporation

Vice President providing leadership in client management for AffirmedRx, focusing on client retention and growth. Leading strategic partnerships and insights for enhancing client relationships and outcomes.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

client managementaccount managementstrategic account planningclient health monitoringRFP responsesbusiness strategydata analysisrelationship managementorganizational effectivenesstalent strategy

Soft Skills

executive presencebusiness acumencommunicationanalytical skillsleadershipmentoringstrategic thinkinginfluencingcollaborationproblem-solving

Industry Keywords

PBMhealthcarepharmacyclient experienceclient retentionstakeholder relationshipsenterprise accountabilityclient satisfactionlong-term partnershipscross-functional response

About the role

Key responsibilities & impact

Define and execute the strategic vision, operating model, goals, and long-term roadmap for the Client Management organization
Serve as executive sponsor and strategic leader for key client, broker, and consultant relationships
Represent the voice of the client within executive leadership discussions and influence organizational priorities, service models, and business decisions
Drive enterprise accountability for client experience, satisfaction, retention, and strategic relationship performance
Own accountability for client retention outcomes across the book of business, leading strategies that strengthen executive relationships, deepen long-term partnerships, and proactively address renewal and at-risk dynamics
Provide executive oversight of strategic account planning and client health monitoring, identifying retention risk early and mobilizing cross-functional response to protect and grow client relationships
Partner closely with Sales and Growth leadership to support new business pursuits, RFP responses, and finalist presentations, contributing client management expertise and operational credibility to win strategies
Identify and synthesize client-level trends across the book of business — including utilization patterns, formulary dynamics, satisfaction indicators, and emerging client needs — and translate them into action for individual clients and AffirmedRx more broadly
Lead, mentor, and develop a high-performing Client Management leadership team and broader organization
Drive organizational effectiveness, succession planning, leadership development, and talent strategy

Requirements

What you’ll need

BA/BS required; advanced degree preferred
15+ years of PBM, healthcare, pharmacy, or related leadership experience
Significant experience leading client management, account management, or client strategy organizations
Demonstrated success managing executive-level client, broker, consultant, and enterprise stakeholder relationships
Strong executive presence, business acumen, communication, analytical, and leadership capabilities
Ability to travel up to 50%

Benefits

Comp & perks

Competitive compensation, including health, dental, vision and other benefits