Collections

• Responsible for continued follow-up on all assigned accounts in order to obtain high cash flow until the account is either paid/resolved, the work standard complete and the account can be referred to a collection agency or is deemed uncollectable.
• Contacts patients, employer, insurance companies and government agencies either by telephone or mail in order to expedite payment.
• Establishes effective working relationship with patients, collection agencies, vendors and internal departments to effectively resolve account issues.
• Handles patient, internal department, third party agency, vendor requests/inquiries and complaints in regards to bad debt collection process.
• Resolves patient complaints concerning billing and collection functions using good human relations skills and sound credit procedures.
• Interprets insurance verification, billing, follow-up, collection and legal information provided for each patient account to accurately resolve patient questions and account issues.
• Effectively documents all accounts in regard to why the account has been opened, process documentation and actions taken to resolve outstanding issues.
• Handles the accounting of settlement offers, vendor remits, and cash posting issues related to bad debt accounts.
• Responsible for learning, understanding, and performing actions in all patient billing systems, both past and present, to assure proper handling of all bad debt accounts.
• Maintains the lowest possible ratio of bad debt expense write-off by employing good collection methods.
• Maintains and reconciles records of placements to third party agencies.
• Reconciles differences between bad debt balances and third party records.
• Watches for trends in agency or patient billing issues and alerts management.

Collections Representative

Salary

Job Level

About the role

Requirements

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