Laboratory Operations Supervisor
Advocate Aurora Health
full-time
Posted on:
Location: Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $30 - $45 per hour
Job Level
Mid-LevelSenior
About the role
- Oversees the ACL patient service center locations for the SW Patient Access Region (Burlington, Walworth and Waukesha Counties)
- Assumes responsibility for day-to-day operations, providing work direction, expertise, and guidance to staff
- Oversees non-clinical laboratory operations including phlebotomy, specimen management and/or waived laboratory testing
- Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes
- Monitors budget compliance; analyzes fiscal needs and departmental performance and addresses variances
- Collaborates and implements performance improvement processes to optimize teammate engagement and physician and patient satisfaction
- Ensures quality, regulatory, accreditation, compliance and competency standards are met and compliance with policies and procedures
- Coordinates orientation, training, and competency testing of staff and/or students; maintains competency as needed
- Implements and monitors quality indicators; documents and implements corrective action as appropriate
- Selects, coaches and develops team; sets expectations, manages performance, and administers progressive discipline
- Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations
- Serves as primary resource for staff and promotes an environment of learning
Requirements
- Licensure, Registration, and/or Certification Required: None
- High School diploma or equivalent
- Typically requires 3 years of experience in laboratory services and operations
- Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution
- Ability to grow leaders through coaching, guidance, and development planning
- Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements
- Current knowledge of medical and technical advancements to plan for future growth and development
- Intermediate computer skills including knowledge and experience with laboratory information systems
- Excellent organization and communication skills
- Ability to sit, stand, walk, twist and bend the majority of the workday
- Frequently lifts up to 10 lbs; Occasionally lifts up to 50 lbs
- May be exposed to mechanical, electrical, and/or infectious agents and human blood and body fluids; must wear appropriate safety protection
- Ability to handle stressful situations in a calm and professional manner
- May be required to travel