Cushman & Wakefield

Lease Administration Manager

Cushman & Wakefield

full-time

Posted on:

Origin:  • 🇺🇸 United States • Iowa, Missouri, North Carolina

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Salary

💰 $76,500 - $90,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage or provide account oversight for Portfolio Administration for dedicated account
  • Oversee associates/managers and operations on a day-to-day basis ensuring work is completed and deadlines are met
  • Provide leadership to staff with the goal of maximizing technology resources and improving processes
  • Provide direction, coaching, and career development to assigned staff
  • Provide new team integration and recruiting support including the interviewing and onboarding process
  • Develop training and ensure all training and continuing education needs are met for each associate and manager
  • Create and maintain trust and strong relationships with team members, leadership, and clients
  • Ensure account needs are met while following the scope outlined in the client service agreements
  • Complete monthly billing for Portfolio Administration services for assigned clients
  • Provide superior client service to internal and external clients
  • Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed
  • Continuously seek business expansion opportunities with existing clients and develop those opportunities
  • Outline or oversee the continuous updates to the process playbooks
  • Provide timely and accurate reporting to senior leadership and clients
  • Handle or oversee monthly rent and other critical reporting for clients and senior leadership
  • Partner with the Transition and Abstraction/Quality Control teams to onboard new accounts quickly and smoothly
  • Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus
  • Execute high profile projects that will require special attention and reporting as assigned by senior leadership
  • Assist senior leadership with client tours, business development, or client visits
  • Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed
  • Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained
  • Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines
  • Stay up to date on the latest industry standards and trends

Requirements

  • Bachelor’s Degree preferred in any field; business, finance/real estate, accounting ideal
  • 5+ years relevant work experience
  • Ability to read and understand financial statements
  • Strong interpersonal skills
  • Ability to manage multiple high priorities
  • Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
  • Demonstrated leadership/management skills
  • Strong Customer Service Skills
  • Strong Communication Proficiency (oral and written)
  • Strong Presentation Skills
  • Organization Skills
  • Technical Proficiency
  • Analytical Skills
  • Research Skills
  • Detail Oriented
  • Interpersonal Skills
  • Sense of Urgency