Collaborates with teams across end to end Revenue Cycle functional areas to help translate Revenue Cycle operational and business requirements to system technical requirements
Provides ongoing SME support to guide complex technology initiatives for software applications utilized by Revenue Cycle functional area departments and recommends the best usage of systems and technologies to accomplish operational goals and drive process efficiencies
Assists with implementation and testing of Revenue Cycle applications by ensuring automations, dashboards, and other applications provide accurate and usable data through ongoing testing and communication with Revenue Cycle functional areas to increase effectiveness
Identifies opportunities and provides actionable recommendations for process improvement in support of strategic initiatives as they pertain to Revenue Cycle business systems and applications and their ongoing usage throughout the Revenue Cycle; relays findings and recommended action plan with the Revenue Cycle and System SMEs leadership
Conducts or leads periodic system issue reviews and works with department leadership and IT to implement changes needed to resolve issues
Collaborates with the Project Management team to provide technical SME support during the design and execution of strategic Revenue Cycle initiatives by evaluating feasibility of projects and translating operational requirements into technical specifications as needed
Supports the Automation team in the development of business cases to quantify automation opportunities by time saved and financial or strategic impact; keeps an ongoing roster of use cases and works with Revenue Cycle and executive leadership to prioritize Automation development. Supports automation team by developing the Process Design Documents (PDD) for prioritized initiatives
Collaborates with the Vendor Management team to address current state pain points and priorities for each Revenue Cycle functional area as it relates to Revenue Cycle systems; serves as a SME to Revenue Cycle operations for all third-party applications assessment, integration, and workflow management
Liaises with Revenue Cycle functional areas and the Analytics team, providing detailed technical specifications for actionable data, metrics, and dashboards; communicates nuances in specifications, highlighting operational impacts, to Revenue Cycle teams
Requirements
Bachelors or 3+ years experience
Bachelor's degree in business, healthcare, or related field