Bilingual Contact Center Representative
Advantmed
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $13 per hour
Job Level
Mid-LevelSenior
About the role
- Conduct outbound survey calls to members scheduled for in-home health risk assessments.
- Ensure members understand the purpose of the call and feel comfortable providing feedback.
- Ask structured questions to gather insights on satisfaction with scheduling, communication, and the assessment process.
- Probe for additional comments or suggestions to enhance future experiences.
- Accurately record responses, insights, and actionable feedback into the contact center’s database or survey platform.
- Identify and flag negative feedback, urgent issues, or requests for follow-up assistance to appropriate departments.
Requirements
- Candidate should be bilingual in both Spanish and English for this role.
- Applicants must be eligible to work and perform their job responsibilities within the United States.
- A Windows-based laptop/desktop with video-calling capabilities is required.