Advantmed

Record Retrieval Support Specialist

Advantmed

contract

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $13 - $15 per hour

Job Level

Mid-LevelSenior

About the role

  • Shift hours: 08:00 am PST – 05:00 pm PST, including 60 mins break.
  • Long-Term Seasonal Role.
  • Handle outgoing medical records requests through our portal.
  • Contact healthcare facilities and doctors’ offices to request records and answer emails. Provide good customer service on the phone and via email.
  • Follow company policies and laws to protect confidentiality. Report any issues to the Manager.
  • Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations.
  • Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed.
  • Stay informed about HIPAA regulations and facility policies.
  • Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry.
  • Be flexible and handle challenging situations professionally.

Requirements

  • High School Diploma or GED.
  • Effective communication in English.
  • Previous administrative or back-office experience, especially in healthcare, is preferred.
  • Basic skills in Microsoft Excel and Word.
  • Understanding of medical records processes and HIPAA regulations.
  • Strong organizational skills to manage workload and meet goals.