Adoreal

Engineering Manager

• Lead, mentor, and grow a globally distributed software (fullstack) engineering team
• Act as a hands-on software architect, defining system design and long-term technical strategy
• Partner closely with Product, Design, and Operations teams
• Own architectural decisions for scalability, security, and performance
• Oversee delivery of complex systems and integrations
• Establish engineering best practices, CI/CD standards, and quality metrics
• Drive operational excellence and continuous improvement

Senior Software Engineering Manager

QA Engineer

• Test sprint tickets for the assigned team.
• Create, update, and execute test cases.
• Participate in Agile ceremonies (daily, planning, refinement, retro).
• Test API endpoints using Postman.
• Create and maintain automated tests using Playwright + TypeScript.
• Report and track defects with clear steps and expected results.
• Collaborate with the team to improve testing processes and coverage.

Quality Assurance Specialist – Manual/Automation

Customer Support

• Database Proficiency
• - Strong working knowledge of relational databases, specifically SQL Server and PostgreSQL.
• - Capable of writing and optimizing queries for diagnostics, debugging, and data validation.
• Log Aggregation & Monitoring Tools
• - Experience using Datadog is a strong advantage (our primary observability tool).
• - Familiarity with any similar platforms (e.g., Splunk, ELK, New Relic) is acceptable.
• Application Debugging & Root Cause Analysis
• - Ability to read and run application code, even without full-stack developer experience.
• - Strong analytical thinking to independently investigate issues and trace them to their root causes.
• Version Control
• - Proficiency with Git and understanding of common workflows (e.g., branching, pull requests).
• - Ability to navigate codebases to support investigations.
• Cloud & DevOps Exposure
• - Practical experience with cloud environments such as AWS, Azure, or GCP.
• - Understanding of basic DevOps practices, deployment pipelines, and service configurations.
• Incident Management
• - Skilled in creating, managing, and prioritizing production incident tickets.
• - Experience in alerting and coordinating emergency response
• - Capable of coordinating resolution efforts across teams and maintaining timelines.
• Communication & Coordination
• - Excellent written communication is essential for maintaining transparency with stakeholders.
• - Must know when to escalate issues to the engineering team and how to do so effectively.
• - Should confidently act as the bridge between frontline support and engineering.
• Documentation & Knowledge Sharing
• - Responsible for creating and updating SOPs, runbooks, and entries in our internal wiki or knowledge base.
• - Ensures documentation remains current and actionable for both support and engineering teams.

Technical Customer Support Specialist – SaaS

Email Marketing Manager

• Build, execute, and optimize email campaigns across 20+ client accounts
• Develop and document repeatable workflows and processes
• Manage segmentation, A/B testing, and performance reporting
• Maintain deliverability health and list hygiene
• Collaborate with the broader marketing team & commercial team to align messaging

Email Marketing Specialist

Social Media Manager

• Execute a cohesive content strategy across Instagram, Facebook, and TikTok that aligns with each practice's brand voice, campaign goals, and audience insights
• Support and develop the content calendar end-to-end — planning, briefing, writing, scheduling, and optimizing across channels
• Help conceive and produce engaging short-form video content and copy for TikTok and Instagram Reels, including ideation, scripting, and coordination with creative teams
• Plan and execute email marketing campaigns — from segmentation and copywriting to A/B testing and performance analysis
• Monitor channel performance using platform analytics and email KPIs; translate data into actionable insights and continuous improvements
• Stay ahead of platform algorithm changes, content trends, and best practices across social and email
• Partner with cross-functional teams to ensure content supports broader marketing and product initiatives

Content Strategist – Social Media, Email Marketing

Manager

• Own and execute the organization’s security strategy, including incident response, vulnerability management, and threat detection
• Lead HIPAA compliance initiatives by conducting risk assessments and implementing required security controls
• Develop and maintain security policies, procedures, and documentation, including the Security Incident Response Plan
• Conduct breach risk assessments and manage notification procedures in compliance with HIPAA requirements
• Maintain the Security Incident Register and ensure proper documentation of all security events
• Oversee IT infrastructure including MDM, identity management, endpoint protection, and network security
• Manage the transition from BYOD to company-owned devices, implementing secure device lifecycle management
• Implement and manage SSO, MFA, and privileged access management across the organization
• Ensure business continuity through disaster recovery planning and regular testing
• Develop and enforce contractor security policies and vendor security assessment frameworks
• Manage vendor relationships for security tools, MDM platforms, and IT services
• Conduct Business Associate Agreement reviews and ensure vendor HIPAA compliance
• Hire, mentor, and manage the IT Systems Administrator and IT Security Administrator
• Report on security posture, incidents, and compliance status to executive leadership and the board
• Lead security awareness training programs for all employees
• Coordinate with engineering leadership on secure development practices and DevSecOps integration

Senior Software Engineering Manager

Quality Assurance Specialist – Manual/Automation

Technical Customer Support Specialist – SaaS

Email Marketing Specialist

Content Strategist – Social Media, Email Marketing

Senior Manager, IT