Manager, Platform Reliability
Adobe
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • Utah • United States
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Salary
💰 $125,400 - $249,100 per year
About the role
- Own the reliability and operational health of enterprise operational efficiency platforms, with a mix of end - to - end ownership and shared operational responsibility
- Lead and develop a geographically dispersed team across North America and Europe, including managing an on - call rotation
- Establish and evolve a standard operational model for change management and incident response across platforms
- Drive operational rigor through strong observability practices, including metrics, alerting, and insight into platform health
- Lead response to major incidents, ensuring clear communication, effective coordination, root cause identification, and durable remediation
- Act as the primary operational point of contact for SaaS platform vendors, holding providers accountable for reliability, incident response, and service commitments
- Communicate platform health, risks, and tradeoffs in business - relevant terms to functional partners and leadership
- Detail operational standards as context for AI (and leverage AI) to improve reliability practices
Requirements
- Bachelor's degree in engineering or information systems
- 10+ years of experience in a similar role
- Experience managing and developing a global, distributed reliability team
- Strong understanding of observability, incident management, and operational standard methodologies
- Experience crafting or enforcing change and deployment processes that balance speed with stability
- Demonstrated ability to manage vendor relationships, including setting expectations, reviewing performance, and driving accountability during incidents or service degradation
- Familiar with employing AI effectively through context curation and documentation to achieve high velocity and quality in execution.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
observabilityincident managementchange managementdeployment processesAI implementationoperational efficiencymetricsalertingroot cause analysisservice level agreements
Soft Skills
leadershipcommunicationcoordinationaccountabilityteam developmentproblem-solvingstrategic thinkingrelationship managementadaptabilityoperational rigor
Certifications
Bachelor's degree in engineeringBachelor's degree in information systems