Manager, Customer Advocacy – Insights
Adobe
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • New York • United States
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Salary
💰 $81,500 - $162,800 per year
About the role
- Aggregate and synthesize customer insights from customer meetings, notes, recordings, and field interactions into clear, actionable narratives.
- Build, maintain, and evolve a centralized repository of customer use cases, success stories, and deal deconstructions that can be easily accessed by the field.
- Write and distribute win wires and customer success stories that proactively highlight customer outcomes, value realization, and standard methodologies.
- Ensure sales teams and cross-functional partners have access to accurate, up-to-date customer insights for reference, enablement, and decision-making.
Requirements
- Bachelor’s degree in Business, Communications, Marketing, or a related field; advanced degree a plus.
- 5+ years of experience in customer insights, sales enablement, customer advocacy, sales operations, or a related role.
- Strong qualitative analysis skills, with comfort synthesizing unstructured inputs rather than relying on quantitative dashboards.
- Proven ability to own, design, and champion processes that make insights accessible, useful, and actionable.
- Comfort collaborating across functions and influencing without direct authority.
Benefits
- Adobe for All
- comprehensive benefits programs
- Professional development opportunities
- Flexible work arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
qualitative analysiscustomer insightssales enablementcustomer advocacysales operationsprocess designsynthesis of unstructured inputs
Soft Skills
collaborationinfluence without authoritycommunicationstorytelling